Optum Surgery Center

Katherine Cates 

on Google

8 months ago

Hey Optum, you might want to have your nurses, especially JOSE and Guadalupe, read this. Managing pain relief is a human right, and what I witnessed was nothing short of neglect. My 70 year old mom, clearly in pain after eye surgery--grimacing, guarding her eye, and moaning--was dismissed by Jose, who told me to just take her home and give her Tylenol. No compassion, no care (These are the nurses that I always say will step over a body.) Her pain was moderate (5 out of 10). I was not asking for narcotics, just Tylenol. They ... read more

Sherry Snyder 

on Google

11 months ago

Today sept 11th my daughter had an appt at 1115 am her name is Alyssa medina .for a young 20’s year old in need of a colonoscopy, they would not take her back to the surgery center until she was harassed at the front desk over 9 times from the front desk person going from the back to the front saying we need 1,000 dollars for the procedure today which my daughter did not have , then it went to 800 dollars then it went to 700 dollars Then it went to we need 300 dollars each time he was leaving to the back saying he will let h... read more

Jom Don 

on Google

a year ago

This MULTI BILLION dollar company doesn't validate your parking even if you're literally a patient there. Only the first 15 minutes are free and after you're charged $5 an hour maxed out at 15. The doctors also overbook patients and have them come in HOURS before they're actually due to be seen. I went to see Dr Haq and was told to come in 2.5 HOURS EARLY, just because the DOCTOR didn't want to wait in case I was late. There were 9 other patients there who they had come in early HOURS ahead. I've been told that DOCTOR PHUNG ... read more

May Kay 

on Google

a year ago

Doctors, nurses , everyone were wonderful but the wait is very long. That’s why I gave it a 3- star. Went in for a simple procedure; Had to skip meals for the procedure; waited over two hours in the waiting area for an empty bed, over an hour in bed waiting to be called for the procedure. Doctor had two other patients in front of me. My stomach was hurting very bad. If there are not enough facilities, they should not accept so many patients. Or at least tell patients to come in later. Other patients in the waiting area were ... read more

Erika Mosqueda 

on Google

2 years ago

Had an in & out procedure and the nurses and staff were so kind and helpful... when they bring you back they check your info with you just to make sure you are aware of what kind of procedure you are having. They ask you if you have any questions and they are very helping and caring... no one likes having procedures done, but when you get kind, empathy nurse that makes it a little easier. Thank u to the nurses 💓 💖