Optigen Inc

Johann H. 

on Birdeye

a year ago

This company is dishonest and tries to scam people with tricare. They are cheating members of the military. I highly recommend you avoid them. 

Gary L. 

on Birdeye

2 years ago

I have been receiving threatening notices for an alleged past due account for over four months, openly accusing me of ignoring their appeals. I have spoken with sales reps on the phone several times, even resolved an issue regarding secondary insurance which they did not have on record. I received a reimbursement check from them a few months later as promised by the sales rep based on the secondary insurance. Less than a month after that I received another harassing past due notice for the same amount that had just been reso... read more

Amanda G. 

on Birdeye

3 years ago

Unable to reach anyone on the phone to discuss a double charge on my bill. SOOO disgusted.  

Debby A. 

on Birdeye

3 years ago

Love love we finally have help with our CPAP mask leak. We live in Las Vegas and was first given a local company called AA Medical. Our neurologist saw that my husbands mask was leaking so much that the CPAP wasn’t helping him. He suggested OPtigen and so happy he did. We were given a therapist that works for them that resides here in Vegas. She actually came to our home and got my husband with a mask and had him try it hooked to his machine and also showed us all the settings on his machine. I just want to give a shou... read more

Michael W. E. 

on Birdeye

3 years ago

Consistently sends wrong supplies, makes a bad health condition much worse with their inept service. Cancel contract! 

Michael W. E. 

on Birdeye

3 years ago

Deliberately sends the wrong supplies, agents are contemptuous of military members. Cancel contract! 

Charles C. 

on Birdeye

5 years ago

Extremely poor customer service! The billing inquiries number on invoice is understaffed. Have waited hours upon hours to get through. Called the Service Inquiries number, and waited a good bit. Have asked several times to relay a message to billing with my contact information. But never once got a call back from billing or anyone. I would not recommend Optigen to anyone, and have discontinued service with this company.  

Nancy Greenlee S. 

on Birdeye

5 years ago

Service is awful. Latest example: placed order 5-6-19. Called 5-20-19 to check. Nothing had been done with my order. Re-placed the order, now have to wait 2 wks or more longer. This has been the rule rather than the exception. Two times, wrong supplies sent; had to be returned and new order sent. No sense of commitment or conscientiousness. More than once asked, after a snafu, for special mailing/shipping to no avail. Guess Medicare is the "cash cow" that permits such ineptitude. The worst thing is, you get assigned to such ... read more

Grizelda B. 

on Birdeye

6 years ago

I have spent 3 months and numerous phone calls trying to order supplies from Optigen. Phone personnel are pleasant and there doesn't appear to be a problem but I never receive a follow-up phone call. Optigen is not accredited by the BBB, has a 'F' rating, and 32 Complaints filed against them. My doctor recommended them because they have a local office (Lincare). I will look for another supplier.