OneMain Financial

Stanley M 

on BBB

a year ago

I updated my payment account online in early June. On 07/17 they tried to pull money from the old bank account that was not even in the system anymore. I called, while logged in online and verified the new account was in fact there. The customer service rep saw something completely different than me; he saw the old account. I explained it was not ok that they were trying to pull money from an account that was being deactivated, and it cost me money. His reply, "I will escalate this". The system did not update changes made ap... read more

Casey B 

on BBB

a year ago

Very helpful understanding staff. Rachel was very accurate in giving info made sure she dotted her i's & crossed her t's. Always willing to work with people's credit history their credit status their financial situation, their situations, and the fact that they can do this all day everyday helping so many people is beyond awesome. Everybody very communicable friendly nice and so helpful; they got me the loan that I needed all in one day. Very reliable and I will definitely spread the word and refer refer refer 

Gordon F 

on BBB

a year ago

Predatory credit company Do not use their service I made payment on my card July 11 They will not credit my account until July 27 when my account recycles The should be illegal 

Terry B 

on BBB

a year ago

One Main credit card monthly payments are held for some reasoning from 10 to 18 days before your card will reflect the payment. It appears that the bigger the payment, the longer it's held in the pockets. Very unsatisfactory considering it's 2023. 

Daniel C 

on BBB

a year ago

Horrible Customer service. After paying my entire CC balance on 07/07, I have not been able to use my CC at all. I called the main number for card services only to be given the run around and told there was nothing they could do. A random HOLD on my Payment would placed for 10 business days from the original payment date and no one could remove it. I Escalated the call to a supervisor only to be met with a abrasive and matter-of-fact toned individual claiming to be a supervisor. When asked if they can do anything was told no... read more

LaNay L 

on BBB

a year ago

One Main Financial initially online approved a loan applied for. We provided my husbands information and mine. Later we uploaded the requested docs online through their website and they supposedly stated the received all the information and will contact him. Later his TU credit was pulled on day 1 then on day 2 about 3 with all hard inquiries. Now, I know they pulled mine as well as a co-signer all to hear he was denied . Makes no sense to have an so called approval at first and pull a consumers credit 4 times all to deny th... read more

Lesley K 

on BBB

a year ago

Office staff was friendly and my rep was great. Made the transaction quick and easy 

Grace M 

on BBB

a year ago

She was very friendly and very helpful . I would recommend her to my friends. 

Filadelfo G 

on BBB

a year ago

Very nice and friendly staff Very professional and very well deserved the best.