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OC Auto Carpets
- Auto Upholstery
- Simi Valley, CA
About this business
OC Auto Carpets sells automotive replacement carpet kits, floor mats, trunk mats, sound deadening, headliners, weather-stripping and glass for virtually every year, make and model vehicle.
Location details
4212 E Los Angeles Ave, #214, Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 3:30 p.m. | |
| Sun | Closed |
Purchased a vinyl matt for my 85 Suburban 2wd auto. Attempted to install it and it does not fit correctly. Contacted the company and they stated that it was not a factory color and so it could not be exchanged. I sent pictures to them showing how terrible of fit it was. I am told that I am stuck with it. $300 out the window. Not pleased
Business response:
We are sorry to hear that you're not satisfied with your product. As mentioned, you chose a non-original material and color, so unfortunately, the manufacturer will not accept a return. The photos that you provided, confirm that the product is molded to fit the floor pan of your vehicle. However, all cuts, holes and trimming are left up to the installer to ensure a perfect fit. This is standard in the aftermarket industry. The way you have the vinyl mat positioned in your photos, you don't have it placed properly in the vehi... read more
Ordered a carpet last Tuesday. It’s Monday. I emailed them Wednesday because of a mishap with the order and they told me it couldn’t be addressed since it was custom and was shipping Thursday. The lady I talked to wasn’t very friendly and called me basically just to tell me I was stuck with the product. Still no shipping confirmation so I’m unsure what the big deal was and why it couldn’t be fixed. I’ve heard better things about ACC’s carpets.
Business response:
I'm sorry to hear that you're unsatisfied with ACC's cancelation policy. According to our records, you contacted us on 6/20 to cancel your order because you ordered the wrong item in error. Unfortunately, the color and material that you chose is considered "custom and non-returnable" with our manufacturer (ACC). This information can be found on our website at the time of order, as well as your order confirmation. At the time you called to cancel, the manufacturer already started production; and your order shipped in full the... read more
Very disappointed at what I received for my Jeep Cherokee. Had done business before in 2021 and was very pleased with what I received for my Lexus LX470. BUT the upgraded Essex carpet is no longer what it used to be. Was told the factory changed materials or suppliers since last time. My old oem jeep cut pile was a better product. It’s a shame.
Business response:
We are sorry to hear that you were unsatisfied with your carpet kit. As discussed during our phone conversation, the carpet kit you ordered for your Jeep Cherokee was purchased without our "mass backing" which will make the carpet less thick and plush. The Essex material is still the same type of material, with the same ounces of yarn per square yard; however, the manufacturer has two different suppliers. If you're looking for the same type of quality that you purchased in 2021, you would need to add "mass backing" to the ca... read more
I order from this company or May 2 and it's now June 4 and I still haven't received my order. I pay $89 for shipping. This will be my first and last time ordering from here. Lesson learn.
Business response:
As referenced in your order confirmation, all covered headliners have an industry wide lead-time of 10 to 40 business days. Your order is currently on the 21st business day. This information is found on our website at the time of order, as well an order confirmation email that was sent to you after you placed your order. Once your order ships, you will receive an email with the tracking information.
oc auto carpet not honestly about returns
Adding my review to the list of disappointment customers who purchased from OC carpet. I purchased carpet for 09 F350 super cab I was sent a completely flat piece of carpet. Spoke to A**** who gave me nothing but excuses . I am now disputing my charge with my credit card . I should have read the reviews. My experience with them was horrible.
Business response:
I'm sorry to hear that you were unsatisfied with your carpet kit. Just to make sure we're on the same page about what our carpet kits are supposed to look like, allow me to provide some insight as to the differences between OEM and aftermarket carpet kits. OEM carpet kits are what came in the vehicle originally and are only produced by the original dealership at a much more expensive cost. Aftermarket carpets, like what we sell, are molded to fit the floor pan of the vehicle, but all cuts, holes, and trimming are left up to ... read more
covered headliner for a 1982 camaro t-top made out of some kind of plastic. folded in half in the box it was. piece of shit i had to through it away. company said it would form to the correct shape in time.
This company is terrible. The quality of the carpets we received is subpar. We ordered carpets for my jeep wrangler and went on the website and use the drop-down boxes to choose carpet for my 1997 jeep Wrangler when we received the carpet, they fit everywhere except around the parking brake when we called the company they said it was our fault that we should’ve ordered a short console carpet and we ordered a long console carpet. We had no way of knowing this there was no description on the website. The customer service repre... read more
Business response:
We are sorry to hear that you're unsatisfied. We offer two different carpet kits for your vehicle, either the "short console" or the "long console". The short console is for vehicles that have the E brake separate from the console. The long console is for vehicles that have the E brake thru the side of the console, and a sealed storage compartment. This information is found on our website at the time of ordering under the product details. Our manufacturer will accept a return; however, since all products are made to order th... read more
Ordered a new vinyl floor on 9/3 - Never received order information or tracking. Yes, I checked spam. Called on 9/7 and got tracking on 9/8 - survey on 9/9, another survey on 9/14. E-mailed on 9/24 and advised incorrect product was ordered/shipped. On 9/25 the order information was sent stating the order was non-returnable - even though the rest of the site says nothing about a custom product being non-returnable or that this was even a custom product. After an exchange of a few e-mails, Beau called and was quite rude statin... read more
Frequently asked questions about OC Auto Carpets
How is OC Auto Carpets rated?
OC Auto Carpets has a 4.5 star rating with 1,241 reviews.
When is OC Auto Carpets open?
OC Auto Carpets is closed now. It will open tomorrow at 7:00 a.m.
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