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OC Auto Carpets
- Auto Upholstery
- Simi Valley, CA
About this business
OC Auto Carpets sells automotive replacement carpet kits, floor mats, trunk mats, sound deadening, headliners, weather-stripping and glass for virtually every year, make and model vehicle.
Location details
4212 E Los Angeles Ave, #214, Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 3:30 p.m. | |
| Sun | Closed |
Great product but arrived defective. One phone call they sent out a replacement within 5 days delivered Great Company and fantastic customer service
Business response:
Thank you Mr. F******! We sincerely appreciate the 5 stars and your business!
I am writing to express my disappointment with the quality of the product I recently purchased. For the price paid, I expected a much higher standard. Unfortunately, the product only includes a few molded parts on the carpet and lacks any cutouts, which is quite unsatisfactory. Given the poor quality, I believe it would be more cost-effective to purchase outdoor carpeting from a hardware store. I hope you can address these issues and consider offering a refund or replacement.
The large sections of carpet I ordered fit just fine, but the border stitching on the smaller side panels were poorly done and not consistent between the left panel and right panel (one only had border stitching on the top and right sides, the other only had the border stitching on the bottom and left sides, making for a very awkward install I can do very little to make look clean). The kick panels I ordered didn't even fit the spaces they were supposed to go in. OC seemed to know this would be the case and sent along two ex... read more
This company is down right unprofessional.. C**** sounds like he's being bottle fed.. he just wanted to be done with the call from his tone.. they obviously didn't care about the customer or have any interest.. I don't even want the assistance to fix my issues now... nor a refund. I'll go to another company.. enjoy my money. If anyone is considering buying from this company stay away.. and to the person that may reply to this review don't even bother.. Your piss pour attitude and attention to detail is far from decent let al... read more
Business response:
Your review is completely false. You contacted us regarding an issue with a vinyl mat that you purchased. We requested photos, so that we could validate your concerns. To date, we have not received your photos; and you are unwilling to give us an opportunity to fix your issue. We pride ourselves on our Customer Service here at OC Auto Carpets; and it is extremely disappointing for you to leave us a review that is simply untrue.
Carpet arrived missing all ports for seat belts,shift levers.The front binding was a miss fit and would have to be cut apart.All of this was assumed to be provided for the 286 $ price point.The return process system @ Oc is designed to discourage returns and it supports the MFG only and does n ot help the customer in any way.
Business response:
I'm sorry to hear that you were unsatisfied with your carpet kit. Just to make sure we're on the same page about what our carpet kits are supposed to look like, allow me to provide some insight as to the differences between OEM and aftermarket carpet kits. OEM carpet kits are what came in the vehicle originally and are only produced by the original dealership at a much more expensive cost. Aftermarket carpets, like what we sell, are molded to fit the floor pan of the vehicle, but all cuts, holes, and trimming are left up to ... read more
I ordered a headliner for an 05 silverado. What a terrible product! It doesn't fit right and looks terrible! When I contacted customer service, they were not helpful and not supportive. I would NEVER recommend this product or company. Save yourself the trouble and find another company. If I could give them zero stars I would.
Business response:
Unfortunately, we have no record of an order under your name or email address. Are you sure this order was placed with OC Auto Carpets? If yes, can you please provide an order number?
Not happy ordered a headliner for a t top firebird supposedly the holes were all cut and all mounting holes were pre made this thing was very cheaply made it was shipped folded in a box I had to cut the holes most likely so I cant return it when they charge a lot for shipping it should not be folded now i have huge gaps and they sent velcro to attach it after i bought new clips there were no places to use clips this is a cheap piece of garbage I was going to order other things for my classic firebird but now I will never buy... read more
Business response:
I'm sorry to hear that you weren't satisfied with your product. The precut holes are on the board itself; however, the material covers the entire board. The installer will chose which precut holes are needed for their specific application. This is standard in the aftermarket industry. Please note that there is only one manufacturer that produces these aftermarket headliners in the United States. They have been in the business for over 70 years. Please call us at 855-622-8862 if you need any further assistance.
This is cheap Chinese crap. I ordered to install in my 08 wrangler. Shipped pretty quick. Front 2 pieces went in ok. Attempted rear install. Put cut outs in proper places. Carpet was 8 inches short of reaching front carpet under seat.. carpet was 8 inches short of going under rear seat. Layer it on top of original wasn’t even close. Contacted customer service. They requested info & pictures. I send info they requested. Reply was it was the correct replacement. WRONG. I will take my loss, but I want to share this review to ... read more
Ordered headliner part#AFTH58-FB2005 Buyer beware, If you are expecting exceptional results with fit and finish stay from these headliners. They do not fit as described and in my case bought the headliner for a customer partially installed realized that customer may have concerns, and they did and I don't blame them for not accepting the job. Now I'm out the labor, part and shipping as they need a photo of part installed showing my concerns well I don't have photos so it looks like I'm out $$535 + $288 Labor!! Here is their ... read more
Business response:
Unfortunately, we have no record of an order under your name or email address. Are you sure this order was placed with OC Auto Carpets? If yes, can you please provide an order number?
Frequently asked questions about OC Auto Carpets
How is OC Auto Carpets rated?
OC Auto Carpets has a 4.5 star rating with 1,241 reviews.
When is OC Auto Carpets open?
OC Auto Carpets is open now. It will close at 4:00 p.m.
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