Oak Trust Properties

Edwin G. 

on Birdeye

a year ago

I have been in a home managed by Oaktrust for over 10 years. They used to be wonderful to work with. That completely turned around a couple of years ago. Where they were helpful and went out of their way to assist, now it is a matter of waiting, not making contact, and all their silly games. They charge (not rent but a charge that goes to them) for some dumb computer program (that I do not use). Now, they are starting a program that will report your payment history to the credit bureau. But, it has nothing to do for helping ... read more

Edwin G. 

on Birdeye

a year ago

I have been in a home managed by Oaktrust for over 10 years. They used to be wonderful to work with. That completely turned around a couple of years ago. Where they were helpful and went out of their way to assist, now it is a matter of waiting, not making contact, and all their silly games. They charge (not rent but a charge that goes to them) for some dumb computer program (that I do not use). Now, they are starting a program that will report your payment history to the credit bureau. But, it has nothing to do for helping ... read more

Bella H. 

on Birdeye

a year ago

I don't understand how they have 4 stars overall. As a tenant its been like pulling teeth dealing with this company, the response times are almost non existent. I have to become a stage 5 clinger and reach out multiple times through multiple avenues to hear back from someone. when my ac went out they told me I needed to clean out my condenser line with a compressor or wet vac before they would send someone. (WHAT?!) on top of 8 other to-do items My fridge went out on a Thursday and they didn't touch the request until the f... read more

Juanita M Long (Juanita M. 

on Birdeye

2 years ago

I was harrassed the very first month that I moved into the unit. They claimed that I was running STR in the unit as well as some others supposedly. They sent an employee over to do property inspections and lied saying Ashley was from a third party company but she is actually an employee of there's and I was able to show proof of that to the judge smh smh. They were going to try to charge me a fee for a reinspection from this made up third party company that is actually their employee. They told me that my family member w... read more

Kevin C. 

on Birdeye

2 years ago

Rated 1 star only because zero is not an option. First, their online application wants lease applicants to provide logon ID and password for your private bank account to verify your finances. They want you to give this critical information to a third party. They are asking you to submit to a severe security breach. You have the option to provide documentation if you do not feel safe provide this information but there is a disclaimer that application processing will take longer to complete manually and that the property m... read more

Mary D. 

on Birdeye

3 years ago

Let me start by saying how pleased we really are with the EXCELLENT service we have received from Oak Trust Properties. We live out of state but own a rental in South Carolina. We had to have some renovations done and get a new tenant. The combined team of the property management and Advertising teams took this task on--organizing contractors and whomever was needed to complete the job and find new tenants. They kept us informed in every step of the process! They wanted to make sure they had our approval in every decision... read more