Nova Highland Park Apartment Homes

brittany 

on Google

4 months ago

Stay away! My daughter was unable move in to her apartment today as agreed upon in the lease, as it is disgustingly unsanitary, full of the previous tenants belongings, moldy dishes and appliances with dirty standing water, and the patio has rotted and crumbled. I have left management several messages with no response. They told my daughter this afternoon that they were sending three “crews” to address this. After six hours, not only was nothing done, but as a bonus the apartment smelled like weed. This is unsafe and unaccep... read more

Taylor H 

on Google

9 months ago

This place is a joke. After 2 weeks of no communication and 15 unanswered phone calls I thought it was a scam and threatened to report them to the Better Business Bureau. Only then did I receive a response from someone. They use an AI texting service, so you're never actually talking with a leasing agent. All the tours are self guided, there is no one there to answer any questions or walk you through anything. All the phone numbers go straight to voicemail with no option to leave a message. Their lack of communication was ho... read more

Joey Lowe 

on Google

10 months ago

I don’t mind living here overall—the complex itself isn’t terrible—but I really wish management would step up their game. Our washer/dryer combo failed and flooded our hallway, and it took months before anyone addressed it. Even when they finally did, we were left with ruined closet doors that no longer fit the frame, water-damage spots on the wall, and a section of carpet that’s still torn up. Shortly after that, one of the recessed hallway lights went out. It’s the kind that requires messing with the wiring, so we can’t re... read more

AJ 

on Google

11 months ago

Do not live here unless you want a lot of issues with no one to handle them. Management is a joke. Currently, my air has been out for close to two week and I’ve been told everyday that it would be fixed that day or the next day. The only follow up you will get will be you following up by calling them. They will never reach out to you even if they say they will. Now, management is ignoring my calls. The in-unit laundry has not worked the entire time I’ve been here. They advertise them a washer/dryer, but really it is a washer... read more