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55 Main St, Watertown, MA, 02472, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 11:00 a.m. to 10:00 p.m. | |
Tue | 11:00 a.m. to 10:00 p.m. | |
Wed | 11:00 a.m. to 10:00 p.m. | |
Thu | 11:00 a.m. to 10:00 p.m. | |
Fri | 11:00 a.m. to 11:00 p.m. | |
Sat | 11:00 a.m. to 11:00 p.m. | |
Sun | 11:00 a.m. to 10:00 p.m. |
In the middle of the pandemic -- and with other backs having shortened hours -- I was pleased with how really I could open an account online. Detailed instructions walked me through every step. I would have done this months ago if I'd known about NBKC!
Business response:
Hey, James, thanks for the fantastic review. We want to make every experience with us enjoyable and more importantly, easy! Thank you for choosing nbkc!
Friendly staff, very helpful when needed. I appreciate the fact that I could bank with them, even with bad credit. Means a lot
Love NBKC! They are easy to work with, checking account is great, people that work there are nice-love Linda and Toral. Like that they are local!
Business response:
Hi, Elisa! Thanks so much for your review. We're glad to hear you've had such a great experience with us. Please don't hesitate to reach out if you need anything!
Excellent customer support and easy to open an account.
Business response:
Hi, Ann! Thanks so much for your recommendation. Give us a call if you need anything! :)
food and service was spectacular
Business response:
Thanks Marie! So glad you enjoyed everything. I hope we'll see you again real soon
margarita pizza & red sangria were both awesome!! our waitress was so nice!!
I was just transferred ?7? times to “their insurance department.” The people answering, except 1, sounded miserable. One even put me on hold, over heard me talking, got back on the phone yelling“what did you say to me! What did you say to me!” Then transferred me back to the original department, what a joke. What kind of compensation do you guys offer your head honchos? Maybe you should consider investing some of it in customer service, oh wait that doesn’t exist anymore. After waiting 35 minutes I hung up. Who knows how lon... read more
Business response:
Hi, Rob. We appreciate your bringing this to our attention and our servicing team is reaching out to your insurance company for resolution. If you would like to discuss this please call our Servicing Manager, Candace Anderson at 913-253-2562.
In the middle of a refinance. They do not communicate regularly, and as soon as you go a day without responding to them they threaten to close out your loan application. I’ve sent communication to deal with the issue with no response. They don’t even attempt to communicate clearly. They use one word or one sentence email responses. This is the least professional Costco lender I have ever worked with.
Business response:
Hi, Joe. This is not an experience we want for our customers and we want to do what we can to make it right. Someone from our Mortgage team will reach out to you as soon as possible. Please feel free to send us a message if you need anything in the meantime.
NBKC is amazing, the team is super helpful and you can tell each and every single person who answers the phone actually cares about servicing the public. I loved the well thought out process of applying online and the communication for the process to open an account was goldilocks - wasn't too much or little - it was JUST right! NBKC really does set the standard for what banking should be, in the world where customer service is forgotten they nail it. You will not regret trusting them with your money.
Business response:
Hey, Iman, thanks for the recommendation! We haven't been compared to goldilocks before but how awesome?! We're so happy that we've been able to make your experience a great one. Please let us know if you need anything!
Not Your Average Joe’s has a 4.3 star rating with 1,127 reviews.
Not Your Average Joe’s is open now. It will close at 10:00 p.m.
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