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Nissan of Visalia
- Car Dealers
- Visalia, CA
About this business
Location details
830 S Ben Maddox Way, Visalia, CA, 93292, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I purchased a car from Nissan last year, at the time I purchased a warranty. When I refinanced my loan this year I canceled the warranty and purchased a better one through my new lender. I have spent almost 2 months trying to get the refund for my canceled warranty, leaving multiple messages and sending emails. I have received the run around through email and have not received a return call. I went in on Saturday and spoke to an employee, they promised to reach out on Monday, we have not heard back. I am planning on reaching... read more
Business response:
Your service contract was cancellation was processed on September 15th, refunds take between 45 and 60 days, so you should see it in the next week or two. I apologize for us not following up as promised. I can be reached directly if needed at 559-737-6000. Respectfully, Don Groppetti
Had an issue with the A/C not blowing thru the cabin very well, seemed like the fan wasn't pushing like it should. They changed out the ten month old Cabin air filter and it works much better now. Had the vehicle in for A/C actuator replacement three weeks earlier ($1,500). Why wasn't the cabin filter checked or replaced then? Also the Cabin filter is behind the glove box. The glove box must be removed to get to it. Glove box does not function as before, reinstalled poorly. Not long after I had bought this vehicle from Gropp... read more
Business response:
Terrence, thank you for providing your review and giving me the opportunity to apologize for our apparent failure, I am sorry. We will reach to you to further discuss your glove box.
Recommendedservice with a smile & they keep me updated 👍
Business response:
Thomas, thank you fore the 5 stars and for your business.
Employee wearing star wars mask is extremely rude. I said hello how are you and got ignored like I was a piece of garbage. Long time loyal customer here and I have had enough of people ignoring me and playing games everytime I want to get into a new vehicle. I dont care if you are having a bad day. Don't come to work and treat people like they are nothing.
Business response:
I am so sorry for this experience, thank you for bringing it to our attention.
Very disappointed with their service department. Made an appointment to have a code reading. Even with an appointment, it took them two days just to read a code. Then i paid for a part so they could order it. I was told it would be no later than a week, and that they would call me when it arrives so I can bring my car back in. They never called me! They were of horrible help. I was the one that had to keep calling for updates just to know what was going on. I was the one who had to call them to find out if my part had arrive... read more
Business response:
You are right, we let you down at every aspect of your visit and for that I am sorry for that. We have processes in place to assure this type of stuff does not happen, but when they are not followed it can be ugly for our customer. I appreciate the feedback and we have already held a training session on this to make improvements, it is only with feedback from concerned customers that we can improve and for that and your business I am forever grateful. Respectfully, Don Groppetti
Great Customer service and sales people!
Worst service department I’ve ever been to. In the market for another vehicle and I will NOT buy a Nissan because of their service department!
Frequently asked questions about Nissan of Visalia
How is Nissan of Visalia rated?
Nissan of Visalia has a 4.3 star rating with 976 reviews.
When is Nissan of Visalia open?
Nissan of Visalia is open now. It will close at 8:00 p.m.
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