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NextCare Urgent Care
- Urgent Care
- Abilene, TX
About this business
Location details
3802 Catclaw Dr, Abilene, TX, 79606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I was responsible and made an appt. I needed to be tested out for Covid 19, to show i was over it. they wouldn't let me in the facility. its 110 outside, car overheated and it has been 2 hours since my appt. still sitting in the parking lot while walk-ins come and go. I called the receptionist after an hour telling her how hot it is out here and i was told "they'll get to you as soon as they can". I will never go there again and would recommend against anyone else going.
Business response:
Hello Janie, I'm sorry to hear about your negative experience at our clinic. We strive to provide exceptional service to all patients, and I'm disappointed you left unsatisfied. Please know that we value your feedback and will use it to better our services. Your concerns have been addressed with our team. If you would like to discuss this matter further feel free to contact our Patient Liaison at wecare@nextcare.com. C Woodring, Area Operations Manager
I had a Covid test on 6-16 after I had waited 3 hours in my car. The test was sent to Premier Labs LLC and as of 7-3 still no results. I finally cancelled the test as it didn’t matter at that point since quarantine was over. My friends, who were also exposed, went to CVS and had results within days. I placed many calls to this location, the supervisor of the facility and the lab. After the test sits there for weeks shouldn’t it be negative anyways since the incubation period is 14 days??? No wonder this virus is spreading li... read more
Business response:
Hello Emily, We are disappointed to learn that you had a negative experience at our location. We would like to gather more details about your visit. Would you please contact our patient liaison at wecare@nextcare.com? We can document your complaints, review your medical records and implement any needed training opportunities for our team members. We hope you are feeling better today. Luis G Clinic Manager
RecommendedI've been to NextCare at William Cannon three times in the past few years and each time they have provided excellent care. The staff and medical professionals are courteous, knowledgeable, and thorough. I highly recommend them for issues when you can't get in to see your PCP and it is not an emergency.
Business response:
We thank you for recommending NextCare in William Cannon. The team is excited to know they provided the services you needed and you found the team to be courteous and knowledgeable. We appreciate your kind review.
RecommendedStaff experienced and experienced.
Worst service at an urgent care ever. Made an APPOINTMENT for my family for covid testing at 11:40. It is now 1 pm and no update as to when we will be seen. The receptionist was rude to my husband and told him just because you make an appointment doesn’t mean you will be seen at that time. That we should have anticipated to be seen 2 hours after our scheduled appointment time. ARE YOU KIDDING ME? What was the point of making an appointment? If this was the procedure, it should have been made known to us at the time of schedu... read more
Business response:
Hello Krystal, thank you for taking the time to let us know about your recent experience. Even with booked reservations, certain factors come into play that cause a delay in our wait time. We regret to hear that you were displeased and hope you give us another chance in the future to care for you and your family. -Cynthia G., Clinic Manager
Tried to get a COVID test here but can’t get anyone to answer the phone. I was looking in the window while I called and they just stared at me.
My father had to have some tests done for work. He had his testing done on the 17th of June. We were told we would have the results within 7 to 10 days. Here we are way past the 7 to 10 days and still have no results. He has put in multiple calls to the place next care gave him to call only for them to say that they don't have any results for him. We requested his results through the lab via his account and his request keeps getting removed from his account. Nobody can tell us what is going on and nobody will try to get us h... read more
My husband and I went for COVID testing. The sign says to call the number for COVID to get help, no one is answering the phone! We called 4 times. There is only 1 receptionist. Do not recommend.
Business response:
Hi Jamie, I am sorry to hear about your negative experience at our clinic. We are aware that one of our team members has spoken with you to discuss your concerns. We strive to provide excellent service to all of our patients. During these unprecedented times we are facing new challenges and are working tirelessly on solutions. If you wish to discuss this matter further I encourage you to reach out to our patient liaison at wecare@nextcare.com Sincerely, Britney C. Clinic Manager
RecommendedThe nurse and PA were so nice and quick with the testing. The place was very clean
Frequently asked questions about NextCare Urgent Care
How is NextCare Urgent Care rated?
NextCare Urgent Care has a 4.6 star rating with 1,943 reviews.
When is NextCare Urgent Care open?
NextCare Urgent Care is open now. It will close at 8:00 p.m.
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