New Rochelle Toyota Service and Parts

Tim 

on Google

5 days ago

I brought my Toyota RAV4 in for a recall and basic maintenance. I was charged over $1,100 for services—including three that were falsely claimed to be “due” or “due soon,” even though Toyota’s official maintenance schedule does not recommend them, and one that I had clearly declined. Several of these services directly contradict Toyota’s own guidelines. I’ve been a loyal Toyota driver for over 10 years and a customer at this dealership for 3 years. This is the first time I’ve experienced such deceptive and disappointing trea... read more

Tim Zhang 

on Google

a week ago

I have been a loyal customer of New Rochelle Toyota for over three years. On August 2, 2025, during a scheduled maintenance visit, I was unexpectedly charged $929.85 for three additional services that were either unnecessary or unauthorized—one of which I explicitly declined, and two others that were presented as urgent despite contradicting Toyota’s official maintenance guidelines. Specifically: – I was told that a coolant flush and transmission fluid exchange were “due soon,” but according to Toyota’s factory schedule, nei... read more

Melfema Dean 

on Google

a week ago

My experience at Toyota is alway excellent . Working with Jimmy is always great. He is very respectful and help you to the best of his ability . Jimmy is very kind and helpful. And that is very rare. I really enjoy taking my car there to service . I became a long term customer because the customer service that I receive from I can not get that type of service anywhere else. 

James Carer 

on Google

a week ago

Jimmy is Very personable service, local and has a great attitude which makes dealing with Toyota a pleasure.