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Nemo Equipment Inc
- Business Services
- Dover, NH
About this business
Location details
383 Central Ave #275, Ste 275, Dover, NH, 03820, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paid 130 euros for a shower that lasted less than 20 times. Tried contacting for warranty or replacement, nothing. Looks like I'm not the only one at the same situation with aftersales.
If you want to contact this company it is impossible. They don’t even answer the phone, emails go un answered, nightmare!!!!!!!!!!!!! NIGHTMARE All I can guess is this is a Chinese company that can not get their product until late. I order lots of things and haven’t had a problem like this even with Covid. Shipping is 2 weeks!!!!!!!!!!!!!!!!!!! HORRIBLE Order from REI!!!!!!!!! Much better service!!!!!!
Business response:
Hi Jeannine, sent you a DM. We have been completely overrun with COVID- related demand and as a small company it has been hard to scale up our customer service accordingly. REI is great and we fully recommend ordering from there right now! We just hired several new customer service team members and should be back to normal operations in several weeks.
Where is their customer service? Have not received email back from a month ago. Tried calling and no answer, mailbox is full. Did they shut down?
Business response:
Hi Jason, I’m so sorry, unfortunately we have been completely overwhelmed due to COVID-related demand. Please email me directly at Lauren.dewet@nemoequipment.com and I will make sure you are taken care of first thing on Monday morning. I do not work in customer service, otherwise I would take care of your request today.
No idea what happened, but their customer service is horrible right now. I've emailed multiple times and no responses. Last email I sent was a week ago and not even a response yet. Are they running a business out of a house??
Business response:
Hi Chris, I’m so sorry, unfortunately we have been completely overwhelmed due to COVID-related demand. Please email me directly at Lauren.dewet@nemoequipment.com and I will make sure you are taken care of first thing on Monday morning. I do not work in customer service, otherwise I would take care of your request today. - Lauren
RecommendedJust bought the Men’s NEMO RIFF -9 sleeping 💤 bag. I love ❤️ it! Used it on my last trip to Valhalla Provincial Park multi day trip. It’s like sleeping in a down jacket! I’ve been backpacking last 5 years and been chilly in a synthetic bag even with a liner n jammies. Highly recommend it! So warm n cozy.
I couldn’t be happier with this chair. Buy as many as you need. It’s a no-brainer. Just Excellent
☆☆☆☆☆ I had an issue with my first order that was on my end but they took care of the issue in seconds. If the sleeping bag is anything like the customer service I'll be extremely satisfied.
LOVE this company! They have amazing customer service and the gear they sell is some of the best in the outdoor industry. Highly recommend.
Have had my Obi2p for A while few years and love it. Bought a tensor pad end of last year - best pad I've ever used. Would always recommend Nemo if I can.
Frequently asked questions about Nemo Equipment Inc
How is Nemo Equipment Inc rated?
Nemo Equipment Inc has a 4.6 star rating with 186 reviews.
When is Nemo Equipment Inc open?
Nemo Equipment Inc is closed now. It will open tomorrow at 9:00 a.m.
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