NC Farm Bureau Insurance

Patrick Dang 

on Google

a month ago

The worst customer service I have ever received from an insurance company, I was quoted a certain amount for a bundled policy and paid the first month for that quoted amount. Come to find out the agent keyed information incorrectly resulting in my having to pay more. Not only that but when the issue had been addressed I did not get a answer or respond until almost 12 days later. Reaching out to them via phone and email seems to be impossible for a reply. Would not recommend this office at all. 

coffee man 

on Google

2 years ago

I've use Farm Bureau in Butner for many years. My parents used Farm Bureau before me. This particular Branch has the nicest, smartest, most helpful staff. They are real professionals! I love the fact that when you call a human being answers the phone not a machine. 

Jenni Blair 

on Google

2 years ago

The first interaction was great and the agent, Tony, promised me they would be my sole point of contact. That was my main priority after having multiple accidents (neither was my fault) and being bounced around from agent to agent. Unfortunately, my experience has been no better than any other insurance company despite the higher premium. I’ve emailed the same question several times over a two week period and he and his assistants have continually fail to provide the information requested. If they can’t provide assistance fo... read more

Benton Jones 

on Google

4 years ago

Received a letter from DMV that they stopped providing proof of insurance. Agent hasn’t returned call in two months.