Naturescape

Nancy and Mark 

on BBB

4 years ago

We have been very satisfied with Naturescape service from their Rockford, IL location. They have always been very responsive to our needs and have worked with us satisfactorily when scheduling services. The employees are always very nice and you can tell that they appreciate our business and the referrals we've given them. 

Jerry H 

on BBB

4 years ago

I have been with this company for about 5 years, very very happy with them (Schaumburg office). They are courteous and easy to do business with them. I use them for a 5 visit lawn application plus aeration and overseeing. They have the knowledge when I ask questions. My lawn always looks good year after year 

Simon 

on BBB

4 years ago

MADISON WISCONSIN BRANCH. Absolutely the worst lawn care company I have ever had the misfortune to hire. They completely ruined my lawn when they decided to aerate it straight after two solid days of rain - and despite me requesting them not to do so. I just want to cry at the damage they have done. How they get a decent BB rating is absolutely beyond me. 

Charles 

on BBB

4 years ago

In early September Called Plymouth MN location in response to an ad for aeration services. Was told they would complete the job before the end of the month. Called again September 21st and was told by the end of September. Called on the 28th and they said the end of the week. Called on 10/5 and was told they did not know when they would get to the work. The claim that "SATISFACTION COMPLETELY GUARANTEED" is completely false. 

DAWN G 

on BBB

4 years ago

I am sad to say that Naturescape has lost my business. They used to be amazing. Their work has been going downhill over the past few years but this year was the worst. Half my front yard is dead. I had to call for them to send someone out - the people who fertilized our yard USED TO let us know if there was a problem/recommendation. The first person who came out said that we needed to seed it and aerate (which we already did). I called to tell them that we already aerated - there's a bigger problem. They sent someone else ou... read more

Al T 

on BBB

4 years ago

I signed up with these guys because they said they would text me before they sprayed my lawn, paid in full for the whole season up front. I explained I wanted an area left untouched for my dogs. I got a alert on my phone from a camera and I looked at it to see the guy spraying where the were not suppose to. No text, no call, not even a knock on the door. Luckily the lady that lets my dogs out was on the other side of the house and kept them from running through the freshly sprayed grass. I called that day but the office was ... read more

Shon K 

on BBB

4 years ago

Serviced my neighbor house instead of my home. Not sure how tech could get townhomes confused she addresses are clearly marked. I have been complaining about the lack of visits to service my law care for over a year. I was told lawn was being serviced which now I know my neighbor lawn was being serviced on some of the missed visits instead of mine. They also provided prepaid invoices with my information on it to neighbor. BBS not sure why customer reviews aren't a factor in their rating...it should be. I will not longer be u... read more

LOUISE R 

on BBB

4 years ago

The Naturescape location is: **** ** **** ***. Schiller Park, IL 60176, IL The manager never reached out to discuss any of our lawn issues as promised in their email response. In fact I have had two conversations with Jarod regarding what appears to be a lawn disease. The first conversation was on 8/21. He said we were scheduled for a treatment on 8/24 and that the tech would notate my invoice with suspected lawn issues. I questioned whether a lawn tech was capable of determining lawn disease. He claimed that the tech would ... read more

Robert T 

on BBB

4 years ago

I had Naturescspe treat my lawn this year. Approximately after a week of their treatment my lawn started turning brown. So I started to water the lawn in the evening. Thinking it was needing more water. After a week of watering the lawn still wasn’t responding. I emailed Indianapolis Naturescspe in June to tell them my frustration. They sent someone out to check my lawn. Stated it wasn’t a grub issue. Instead it was a bad batch of fertilizer they received. We came to an agreement on lawn aerated and over seeded. I have asked... read more