Naturescape

Paul R. 

on BBB

3 years ago

I had my first application and I think mine lawn looks great plush and green my first impression of John the manager was great I thought he was very knowledgeable. Glad I choose Naturescape. ****************<br /> <br /> <br /> 

Brandon O 

on BBB

3 years ago

This Waukegan location has been a complete and utter joke for the past 2 years. I've never dealt with such incompetent people in my life. For 2 straight years I've had them service my lawn or lack of service I should say and to say I was disappointed would be a understatement. List of issues include... rushing through the job, one time not servicing half of my yard, not coming to the property when promised, weeds weeds weeds weeds!! Why am I paying someone to do a job when I still need to pull weeds a few hours every week?? ... read more

Mark W 

on BBB

3 years ago

I live in Rockton and am serviced by Rockford office. I've had their service for 20 years and never had a reason to change. Respectful and competent technicians, very knowledgeable and eager to answer any questions I have. Any request I have is taken care of in a prompt manner. Very pleased customer.<br /> <br /> <br /> 

Susie W 

on BBB

3 years ago

I would give zero stars if I could. Will try to keep this brief. Watch out for this company! I've used them for the past few years and have always paid in full. However, this year I asked to pay per application. I requested this because the savings wasn't enough to pay in full. Last year, my bill was $309.00. This year it increased to $329.00 and if I paid in full the total bill would be $304.00. I spoke with the manager and said this wasn't enough savings for me and requested to pay per application. I was told basically, no... read more

Je P 

on BBB

3 years ago

They do not show up on the day that you were told when they were going to provide services. When you called to inquire why, you were told they’ll show up three days later. When I called to verify snow removal services, I was told that they no longer provide the services but did not inform their customers that were expecting this to be done that they no longer do this. I regret terribly that I ever hired this company 

LeeAnn N. 

on BBB

3 years ago

They do not stand by their work! We hired them to do 5 applications to our lawn in the Fox Valley area. They completely killed our front yard. Our green lawn was all brown by the end of July. No one responded to emails or phone calls regarding our dissatisfaction. There is no way the technician didn’t notice our front yard went from a beautiful vibrant green to completely dead. Avoid this company at all costs as they do not care about their customers or the service they provide.<br /> <br /> <br /> 

Carl B 

on BBB

3 years ago

Do not back their customer satisfaction guarantee at all. Do not do what they such as taking care of problem in 72 hours. They dont take care of problems at all.I have had lawn treatments for the summer, the lawn aerated and sowed. It looks no better than before they started. When they aerated and sowed it started raining befor they were finished. It came a fluid that had been forecast for a couple of days. It washed everything including the aerated plugs into thr road. Thanks. They say they arent responsible for rain. I kne... read more

Jeff T 

on BBB

3 years ago

NatureScape has done an outstanding job caring for my lawn for over five years. As a Master Gardner, I really value the quality of their work. Guests have actually gone shoeless to enjoy the quality of my lawn! Jeff T. Brookfield<br /> <br /> <br /> 

Richard M 

on BBB

3 years ago

Great company, knowledgeable employees, reasonable prices. Have had great service by Naturescape Lawn Care. When an additional treatment was needed they came out within 2 days. Customer service is great.<br /> <br /> <br />