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National Carpet Care, Inc.
- Carpet Cleaning
- Altamonte Springs, FL
About this business
Orlando's leading carpet, upholstery or tile and grout cleaning company with over 36 years of experience. We are equipped for any size emergency, 24 hours a day. Our reputation insures that you can trust our company to provide you with the most outstanding service experience ever! No matter how small or big your carpet job is, we will work with you to clean and maintain the condition of your carpet, tile and grout or upholstery.
Location details
518 Douglas Ave, Ste 1232, Altamonte Springs, FL, 32714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a move-out steam clean done yesterday. The guy was over 2 hours late in the 3-hour time window they had already given me. I did their "$45" special, but then they tacked on another $90 for the stairs. Then they tried to sell me extra "enzymes" for pet spots - although I told them when I booked that I had spots in my carpet when I got my quote. I refused. I've steamed cleaned my own carpet numerous times, and I know that if you go over the spots a few times, they will come up. They clearly didn't even bother. $150 later... read more
I had a move-out steam clean done yesterday. The guy was over 2 hours late in the 3-hour time window they had already given me. I did their "$45" special, but then they tacked on another $90 for the stairs. Then they tried to sell me extra "enzymes" for pet spots - although I told them when I booked that I had spots in my carpet when I got my quote. I refused. I've steamed cleaned my own carpet numerous times, and I know that if you go over the spots a few times, they will come up. They clearly didn't even bother. $150 later... read more
Business response:
<p>Ms. ********* was informed of necessary corrective services needed for severely/pet damaged carpet. She viewed our assessment and recommendations as "upsell" and characterized it as unnecessary. We advised strongly that her carpets required needed attention. That advice was rejected and the service technician was directed to limit his service to the coupon service. The work order was documented and we complied to her wishes. Due diligence was closely adhered to due to the customers attitude on the matter. We regret she ch... read more
Awful, unprofessional. Please avoid. they will not try to resolve your issues and they will charge your credit card and then hang up on you- incredibly unprofessional.!
Business response:
This customer scheduled 3 separate times canceling each time after arrival. On the third wasted occurrence she was charged for a service call. That is the source of this unjustified review.
Contacted this company to do all my tiles and wood floors. I was not offered any coupon or specials. They did not consider an elder using a walker and a wheelchair bound special needs adult. Once cleaner got there he complained that its extra for moving furniture when it was discussed with owner and it was ok. All furniture was on sliders. When cleaning he used so much acid that my family had to get outside and we got headaches. Cleaner left all floors in a film and grit was even splashed on the baseboards. In my complaint t... read more
On Jan 9 2022 I guy from this company came to my house and before he was here, I moved a sofa out of the way so he can clean the area, Today I received a new sofa and for my surprise I find out that the guy who clean the carpet burn one small area of the carpet where the sofa was. .I called the company just to complain because I'm not interested in any monetary or replacement of the carpet. And the owner told me that that was impossible. I told him I'm calling to let you know that you have be more careful next time and he co... read more
Business response:
It is impossible to burn the carpet, impossible is not an exaggeration, it is literally impossible to burn the carpet during the cleaning process. This person called making the impossible claim and then cursed the staff when he was challenged on the ridiculous claim. Staff, NCCINC
Highly recommend National Carpet Care for carpet cleaning. The technician, Alex, called before he came. He came during our scheduled time. He explained the process and his recommendations to me. The price was fair, and I am happy with how clean the carpets are now!
Business response:
Thank you for the thoughtful and fair feedback. Our goal is customer service and satisfaction. It is nice to see that our services and technicians achieved that goal. Thank you again. Mgmt and Staff NCCINC
DO NOT use this company!!! The first red flag should have been when I called to schedule a cleaning-Clint the owner said "next time don't use Groupon and call me directly-I have to pay out 2/3rd of the cost to Groupon (which I don't believe) Who starts out by saying that to a customer-instead he should have said-thank you for paying/chosing this company from Groupon instead of others companies that you could have hired. My appt was from 9-11am timeframe & tech didn't show-up to 12:30pm despite Clint calling me at 11am & sayi... read more
Business response:
The price was fair and the service excellent in spite of your bad behavior. The ******* you used was paid in advance as they all are, but you know this as you have used us in the past. It doesn't suit your narrative to speak to fact. Taking time off from your employer was your choice, we were not involved in that decision, furthermore, your husband was home as well, that was clearly your preference. You were advised of potential delays do to service requirements. You stated to the tech the only thing you wanted to hear was "... read more
Clint provides horrible service. He took my money and refused to provide proof that he did not redeem my Groupon. He kept all the money and would not state he did not use it in writing. Refused to provide me a manager or owner and a phone number to escalate. Just kept hanging up on me. He is a crook.
Business response:
You did not mention that you barked at the staff, and told the staff to go **** *******. There is and was no fine, Our business is providing customer service, not taking abusive behavior. The two are very different. You simply disregarded the disclosed 24 hr cancellation policy and then became abusive. Furthermore you had someone call representing themselves as a "Lawyer" within 3 minutes of the terminated phone call, clearly he was not prepared to be challenged and also cursed at the staff. This entire event can be clearly ... read more
Called for service of sofa and loveseat. Tech Orlando came on time and proceeded to start. 15 minutes later he was done. Upon leaving I called him immediately and informed him that after I got off work and had chance to inspect all done there were many areas not cleaned. He proceeded to tell me could look like that as still wet. Next day the sofas still look same. Mind you they are white so very noticeable. I called office to make complaint and immediately the owner started to give me attitude as I was trying to explain what... read more
Business response:
The voice recording of the call was reviewed. This person never spoke with the ownership. There is no Curt who works here or ever has. The technician was onsite according to GPS records for :57 minutes. The sofa had directional wand marks on it, (which is normal) the photo she provided confirmed that situation. She claimed "other companies confirmed my complaint " which was a lie. You don't need to lie if the truth supports you.The service technician did not see any value in arguing with this difficult customer as she did no... read more
Frequently asked questions about National Carpet Care, Inc.
How is National Carpet Care, Inc. rated?
National Carpet Care, Inc. has a 3.9 star rating with 593 reviews.
When is National Carpet Care, Inc. open?
National Carpet Care, Inc. is closed now. It will open tomorrow at 7:00 a.m.
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