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Nalley Lexus Smyrna
- Car Dealers
- Smyrna, GA
About this business
Since our beginning in 1918, the Nalley Automotive Group's business philosophy has been the same: to provide customers with quality, value, and integrity. We are proud to offer a large selection of vehicles and services to car buyers throughout the Atlanta metro area.Our primary goal is to earn trust and develop long-term relationships with our existing and future customers. That's why it is the Nalley Automotive Group's stated policy to treat every visitor that enters one of our dealerships as we would an honored guest in o... read more
Location details
2750 Cobb Pkwy SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They told me this car was checked inside and out. The entire car was inspected and everything checked out. I had this car 1.5 months and facing over $5000 with of engine repairs. I will spread the word never go to this dealership for new or used cars. My Audi A6 is a wreck. Took weeks just to get a key from them. This is the worse dealership I have encountered in my life. Now I can't use the car at all. 1 full month of trying to get them to correct this car issues. Very disappointed with Lexus. Then they tried to get me to t... read more
Recently we had the privilege of having taken our 2006 TX 330 to Nalley Lexus Smyrna 2750 Cobb Pkwy SE, Smyrna, GA 30080, and worked with Service advisor Dwayne Lee. Our dash was coming apart even after the 4 year extension on our warranty had expired in 2017. They knew there was a manufacturing defect in the production of a certain number of year's dash panels for this Lexus. Rather than issue a manufacturers recall it appears Lexus's legal staff simply said extend the original warranty 4 years. Well after ours had expired ... read more
I was frustrated and submitted a negative review against Nalley Lexus of Smyrna on June 15, 2020. To my surprise Sonya from Nalley called and informed me that everything was taken care of and the challenges she had been having. Not only was she listening when I called with my frustration she actually was acting on my behalf. She remained professional throughout the entire process and should be commended. So much so, I asked the BBB to remove my negative comments and to replace it with this positive review. I would recommend ... read more
Business response:
We appreciate all feedback whether negative or positive as it gives us the opportunity to make sure we are taking care of our customers. Thank you for taking the time to update us on your situation. We are happy to hear that Sonya has been able to assist and resolve your concerns. Your business is very important to us and we look forward to serving all your automotive needs in the future.
Never Nalley Lexus of Smyrna. Came in with printed copy of pre- approved financing thu USAA, copy of vehicle insurance and internet price quote. Nalley rep bought out the wrong vehicle. 15 minutes later bought around correct vehicle and went for test drive. Upon return handed rep my papers to start car buying process. He then says my car costs more than the vehicle he first bought out (false) but would see if he could get the price down. He said 45,850 but internet quote was 42,402. I asked to negotiate and was told price wa... read more
Business response:
*** ****** I am sorry you feel the price was not what you wanted to pay. It is our goal to earn the client's business, and we do not want people to feel they have to buy. If you would like to discuss this please call me at XXX-XXX-XXXX. Bill ******
I sent a complaint online to BBB.on 1/17/2020. I'm very impressed with BBB's response time. My complaint was forwarded to Nalley Lexus immediately. Thank you for acting so swiftly. I received a call from the GM on 1/20/2020. His tone was professional and considerate. The GM informed me that the $999 for an " Appearance Package", that I did not request, was cancelled as I requested in Aug. 2016 but the refund was never sent to my auto Lender. He will send the refund within five (5) days. He also stated he will discussed and h... read more
Business response:
Ms. ******, We have spoken and I have resolved the mistake on our part. A check for $999 is being sent to Wells Fargo, as the vehicle still has an outstanding loan against it. Thank you for your understanding and please feel free to contact me at 770-428-9600 **** Waibel
The dealership was deceptive and could not honor their internet pricing. They indicated it was company policy to run the credit of all. Buyers, including the buyers who pay cash or finance through another institution. I called another Nalley dealership and this was confirmed as inaccurate. I felt discriminated against and lied to on multiple occasions during my visit. I spoke with the general manager and Lexus brand. They both indicated that the dealership owner could do what they chose. Needless to say, I did not buy a car ... read more
Business response:
Ms. ********. I am sorry that you feel the way you do. I spoke with you directly and as I said it is a Nalley policy, intended to protect all parties involved, to do a 'credit check' during the purchase of a vehicle. The 'credit check' is beneficial for both side, and appropriate during a transaction between two or more parties. We want to make every customer feel good about their decision to purchase from Nalley. Nalley is more than willing to 'honor' the pricing you received. Please feel free to contact me or your sales... read more
Frequently asked questions about Nalley Lexus Smyrna
How is Nalley Lexus Smyrna rated?
Nalley Lexus Smyrna has a 1.8 star rating with 15 reviews.
When is Nalley Lexus Smyrna open?
Nalley Lexus Smyrna is open now. It will close at 7:00 p.m.
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