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Nalley Hyundai
- Car Dealers
- Lithonia, GA
About this business
Since our beginning in 1918, the Nalley Automotive Group's business philosophy has been the same: to provide customers with quality, value, and integrity. We are proud to offer a large selection of vehicles and services to car buyers throughout the Atlanta metro area.
Location details
7909 Mall Pkwy, Lithonia, GA, 30038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have a defected shrut that was discovered and covered under my warranty. The manager **** was helping me, but provided poor customer service when I called the dealership to I was finally transferred to him, he asked me who I was in my reason, and I explain myself to him for two minutes. After I done explaining myself my reasoning for call he presume to say hello can you explain to me what was your reason again Im sorry I hadsomeone else on the phone. When I get my oil changed they take my entire day from 8 to 10 hours to d... read more
I bought a brand new 2023 Tuscon Hybrid and after *****, I started experiencing problems with the *** (smart junction box) I took it back to the dealer and informed them of what was happening and they told me if it happens again, bring it up there. I took it back the second time it happened and of course it wasn't happening when they checked it.I decided to record it the next time it happened. THIS IS THE PROBLEM:After driving for awhile, my blinker blinks fast intermitting malfunctioning, causing the blind view monitor to b... read more
I was told it'll be a couple of hours for a new hybrid belt. After waiting 4:45 minutes they came and told me they had the wrong belt and gave me a ridiculous option of paying for a rental car. The customer service people could've at least informed me they had to order the belt. I was on a 3 hour crunch time but was told nothing other than they were working on it ( which they weren't bc it wasn't in the shop). Angrily, I told them to just put the old belt back on. I hope they didn't do any damage to that one that will cause ... read more
WORST DEALERSHIP EVER!!! DO NOT BRING YOUR CAR HERE TO GET SERVICED!!!Initial Issues: I initially brought my car in due to persistent motor issues, including constant oil burning that required frequent top-**** Eventually, the vehicle failed to start altogether. I informed the maintenance team that the crankshaft position sensor had been replaced months ago, which had temporarily resolved the issue by turning off the check engine light. However, the vehicle stopped working again after a few months.Service and Diagnosis: Duri... read more
My vehicle has been there for almost 8 months waiting on repairs. From body collision to service repairs, back to body collision. Ive been paying insurance for a vehicle I dont have for almost 8 months. Ive spent over 2k on rental cars and Uber over the past 7 months. Ive seen employees come and go, called this place weekly for months, been made promises over and over, here it is December and Im still waiting to get my property back. Amazing how unprofessional and incompetent this place is. I have yet to go up there and flip... read more
Hyundai corporation and Nalley Hyundai in ********** , ******* has provided the worst service. They are unprofessional and basically liars. They have had our car since November 2022 with no results for the bad engine that was diagnosed as the issue. Hyundai Corporate has refused to cover the engine that they know is bad based on their changing of acceptable reasons for engine failure. By the admission of the service technician the acceptable reasons for replacement/repair continues to change. The service manager- ***********... read more
Took my car over there October ****************************** on the way home though it was the engine come to find out it was mainly fuel injection went. Car still over there on 11/11/222 with no return call from anyone and on top that they lose my key fob without even calling me, fought out it was lose when I called them.
Scammers The worst DEALERSHIP EVER. My 2012HYUNDIA SONATA IN 2019 the ENGINE WAS REPLACE. By ******************15K ***** later the car quit. No leaks ETCNalleyHYUNDIA FOUND A MANIFOLD BRAKES ,
I sent my car to Nalley Hyundai for a warranty fuel injection issue on 09/12/2022. I have called more than 25 times for an update on my vehicle and haven't received a call back on any type of status. I gave them some ***** because of workforce issues but at this point i'm frustrated, upset and disappointed in how i've been treated. I have sent text messages, emails, calls and left NUMEROUS messages and haven't gotten any response and when I call ******* the ** or ************* the Service Manager I get " they are busy"..it h... read more
Business response:
Thank you for your feedback, while we strive to provide an excellent experience with each visit, this is has not been the case here. We apologize for not providing more communication during this visit and please know that we will certainly use this as an opportunity to address this concern with our staff. Your business is very important to us and we hope to regain your trust in our services.
Frequently asked questions about Nalley Hyundai
How is Nalley Hyundai rated?
Nalley Hyundai has a 1 star rating with 14 reviews.
When is Nalley Hyundai open?
Nalley Hyundai is closed now. It will open at 7:00 a.m.
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