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Nalley Honda
- Car Dealers
- Union City, GA
About this business
Since our beginning in 1918, the Nalley Automotive Group's business philosophy has been the same, to provide customers with quality, value, and integrity. We are proud to offer a large selection of vehicles and services to car buyers throughout the Atlanta metro area.Our primary goal is to earn trust and develop long-term relationships with our existing and future customers. That's why it is the Nalley Automotive Group's stated policy to treat every visitor that enters one of our dealerships as we would an honored guest in o... read more
Location details
4197 Jonesboro Rd, Union City, GA, 30291, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Purchased a vehicle on 09/21 and by 10/10 I noticed that the a/c was no longer running cool. I called numerous times and on about the third call. I was about to get in touch with h with one of the most rude, disrespectful sales person by the name of ***. My issue mustve amused him because his response was, Well at least its getting cold so you wont need the a/c, excuse me? ****************** said I needed to speak to someone in sales so I called back only to get *** again who snapped at me and said, Im here by myself and I d... read more
Worst experience and horrible treatment during my car buying processing March 23, 2024, I wanted to buy Honda Accord 2024 EXL on getting there *** *** searched their lots and database but none available at that moment except 2024 EX, *** *** was able to convinced me to purchase to EX and they will have the interior changed to leather with additional cost $2999.00, He showed me one HONDA on display that the leather company did and it looks ok, so we reached an agreement and I made the full payment with the $2999.00 for the le... read more
Business response:
I apologize for the misunderstanding but when we spoke I stated that the company who performed the work was going to refund us the money by the end of the month. We have received the refund from them and your check will be available on 10/4/2024.
Poor service from the time we walked in the door. They don't acknowledge you until you are standing there for a while; this was my experience during every visit. They had poor communication after we dropped the vehicle off. I had to come in person to check the status of my car twice because no one in this department was answering the phones. We called several different numbers and even had the sales team transfer us to the service manager in which I left a voice mail and still never received a call back. On the first attempt... read more
They would have my business if the service department only answered their phone. After 20-years with them, I have to say goodbye.
Business response:
We are truly sorry to read that you were not able to get someone to answer your call. Your patronage is very important to us, especially after 20 years. Please call me @ ***********, so that we can rectify the matter and improve our process.
I took my car to ***** on 12/29 for two issues, the **** and a creaking noise when I turned. I had been a previous customer with the location and my expectation was that the service would at least be done and done with integrity. I was told by my advisor that it would be completed on 1/3. By 1/3, I had not heard any information or a status. I called several times and was hung up on 4-5 times without even hearing a person's voice. I then called from another number and got the operator. The operator said someone would call me ... read more
Business response:
We apologize for the confusion surrounding the repair of your vehicle as well as the way that our staff handled your concerns. I have informed the service manager to refund to you your payment, in full. You are welcome to contact me directly if you would like; ************
This was the worst car buying experience of my life. Simply put this location couldn't possibly employ anyone with competence. Every step of the way, every problem *** encountered with this team I have been left to my own devices to solve. Purchasing my car has been h*** down to the most irrelevant parts.
Business response:
******, please contact me directly because I would like to address any and all of your concerns.
Not once have your service manager called me the communication with you guys are horrible No one else looked at my car before having the car towed from my home I told you guys that just to hear what you guys would say and you going with what I said(sad) you guys get over on people that way Still no original parts were given to me when I asked you guys to returned them to me no itemized receipt to see what you guys over charge me for Im done with the whole situation I will never visit Nalley Honda ever again and will definite... read more
I took my my car in for service because it would not start. They diagnosed that it needed a starter after I told them I had it replaced 1 year agi told them to go ahead and repair it it costed 729 the tech called and said they put it on but my vehicle still wont start he came and said I need a transmission sensor ******************************************************************************************************* it I said go ahead and fix it They called and said my car was ready go to the dealership vehicle not repaired I... read more
Business response:
We certainly are sorry that you feel that way and we apologize for the confusion. Our Service Manager has attempted to reach you so that he could address your concerns and to go over *********** order. This was the first time that your vehicle had been at our dealership's service department and unfortunately whoever performed the work, before we received the vehicle, had burned up your starter. Once we repaired that and the technician performed the rest of the diagnosis it was determined that your vehicle needed a sensor for... read more
If I could give Nalley Honda of Union City a ZERO score I definitely would! I have dealt with many Auto Dealer and purchase many vehicles in my 66 years of life and Nalley Honda is the most worst awful and unethical Auto Dealer Ship I have ever dealt with. As stated in other customers complaints/review you cannot trust the Managers/Salesmen either. My bad experience with Nalley Honda of Union City was with the purchase of a vehicle that was sold with a malfunction engine that blew shortly after purchasing the vehicle, and a ... read more
Frequently asked questions about Nalley Honda
How is Nalley Honda rated?
Nalley Honda has a 4.6 star rating with 6,096 reviews.
When is Nalley Honda open?
Nalley Honda is open now. It will close at 7:00 p.m.
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