Mountainwest Service Experts

Janet G 

on BBB

3 years ago

Very disappointed. Chief B**** came in for regular maintenance in late September. They said the heat exchanger was cracked and recommended furnace replacement. Estimate was for over $8,000. Did some checking with another company and they found no crack in heat exchanger. After many years of being a customer of Chief B**** and Service Experts, I would not recommend them at this time. 

Tamara 

on BBB

3 years ago

I have emailed the company to have this issue resolved and they have never responded to the issues. I have been a loyal customer to Strand Brothers for over 20 years and have used you not only for residential but also for business. When the Strands owed the company you knew you would get honest work from them at a fair price. Now that the Strand is no longer locally owned, I have had a completely different experience. I have your maintenance plan and over the last couple of years I have been suspicious of your service men "f... read more

Caroline D 

on BBB

3 years ago

Ordered new filters for a HEPA system that is attached to my furnace. Received a call from the office a day or two before the appointment asking whether I would be fitting the filters myself. I pay an annual fee to be on a service plan with them (and you know you pay a mark up on parts), so this seemed very odd. The reason for the call became apparent when the technician arrived. He clearly had no training. There was an annual filter kit with two small 2 charcoal filters, one O-ring and a filter that fits like a sleeve over ... read more

Lawrence A 

on BBB

3 years ago

The tech was on time , professional, and knew what he was doing! I couldn`t ask for more!! 

Judy C 

on BBB

3 years ago

I signed an air conditioning maintenance agreement on 10/20/19 in the amount of $144/per year. This would cover 2 maintenance service calls per year. The salesman told me I could pay $12.00 per month instead of paying the $144 up front and I signed the contract. Due to Covid, no one came out during 2020 for the service calls. Finally, when I called, someone came for a service call on 10/4/21. In the meantime, the $12.00 was being deducted from my bank account since Oct. 2019. When I signed the contract, it was not explained ... read more

Neil & Andrea 

on BBB

3 years ago

We have an older character home and have used Winnipeg supply for over 6 years now with no complaints! Our experience has always been positive and we have a number of neighbours that use them too. (We have ductless air conditioners and boilers /rad heat) Easy to schedule service, always on time, and very professional. They have helped save us money when repairing the ductless air conditioners that were put in by another company. We just are happy with their reliability. 

Jennifer D 

on BBB

3 years ago

They came to my house on two different occasions both times not fixing the problem and also using parts that where not meant for plumbing they used gas parts on my plumbing lines ( black steel Tee) which is a big no-no had to call another company to come out and fix what they had done after them coming to my house two times I didn't trust them to come back for third time. 

Lyndsey W 

on BBB

3 years ago

Terrible customer service, I have been waiting since June for a replacement part for my bath tub. Was told they couldn't get the part due to it being on back order, then that they were overworked and now that they tried to call and cannot get the part at all. VERY POOR customer service and blatant lies. Kyle, is probably the biggest liar there. DO NOT recommend! 

Heather S 

on BBB

3 years ago

This company is all about high pressure sales for services you don?t need or can be done for much less. I got suckered into a maintenance package and dreaded every single visit, knowing they would always find a major problem…that wasn?t actually a major problem. I know because I would always get a second opinion?fortunately in the process I found an honest and reasonable person to do the few repairs that were actually needed. My life was so busy the last few years that it was too much work to try to fight to get my maintenan... read more