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Mountainwest Service Experts
- Heating & Air Conditioning/HVAC
- Midvale, UT
About this business
Mountainwest Service Experts has been providing expert heating, cooling, indoor air quality, and plumbing services to the Salt Lake City area for over 25 years.
Location details
6867 700 W, Midvale, UT, 84047, United States
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Worst experience ever! Had a service call done on Dec 11 by the most inept technician - he had no idea what he was doing, told us he usually only cleans furnaces and that we should really get a second opinion. Charged us $157.07 - when I complained I was told by Jerry that yes that technician should never have been sent to a furnace repair call and that we would be entitled to a full refund. Called on Dec 19 and was told refund had been processed....well I am still waiting for the refund. Every time I call I am on hold for 3... read more
Business response:
As a valued customer, we appreciate your feedback and will work to make your overall experience favorable.
Folks, thanks for your input on the Advantage service plan. I certainly have saved myself a lot of time and aggravation, thanks to your reviews. I was recently given a quote for a new HVAC system. The *financing* offered was the Advantage Plan and the salesman was quite charming. After reading your reviews, I took time to check every line of the contact I had signed. No bueno! I hadn't been told it was a lease situation OR that there was a hefty early termination fee, although I specifically asked about the latter and was as... read more
Business response:
Service Experts is on a mission to deliver the ultimate home comfort experience by delivering crisper, cooler, fresher, cleaner, and healthier air to everyone. While some of our customers prefer to pay everything up front, others do not, and as such, prefer our Advantage Program. Our Advantage Program pricing allows our customers to have peace of mind with continual maintenance support on new equipment for one low monthly payment. Service Experts does this to relieve the upfront and backend financial burden.
I paid to have my HVAC serviced to find out why my outside unit was making a strange loud noise. The first service guy after checking in early January 2022 said that I would have to pay over $3,000 to get it fixed. The service manager, Dave, came out on 12/31/2022 said that he herd the noise which he described as a mouse sound and that he moved a valve and fixed it. He had a long conversation with me about the noise that he heard while standing at my front door. He told me if I heard the noise again to call and that he would... read more
Business response:
Please reach out to us at ***************@ServiceExperts.com and include the full name on the account, your address, and a phone number where we can reach you to address your concerns.
We called to have them come out and diagnose issues with our furnace. They said they would be there between 2-4 with a call half an hour before. They didn't show up so we called back they "lost" the work order and told us someone would be there between 4-6, so we lost a whole day of work waiting for them. Then, we asked specifically on the phone how much it would cost for them to come and diagnose the issue with our furnace. They stated it would be $99. As soon as their salespeople walked in the door they said we want to mak... read more
Business response:
We sincerely apologize if you feel that we have not provided the best service possible. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to make sure your issue is resolved.
Were supposed to order part for furnace never ordered it or called me to tell me status of the order it's been a whole month
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you
Midway Services installed an A/C seven years ago and regularly maintained it. A problem was found a week ago that was causing the refrigerant to leak, where, the tech could not say. Their recommendation was to replace the system and lease it from Midway/Service Experts. Sounded like a viable option. Thought about it and called another A/C company for a second opinion. The second company also diagnosed the problem and went on to find its source and called the manufacturer to verify the part was still under the 10-year warrant... read more
Business response:
We sincerely apologize if you feel that we have not provided the best service possible. Please contact us at ********************************** with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to make sure your issue is resolved.
I thought I was "financing" a new system. No one said anything about "leasing." I admit I was working from home and rushing, but I didn't find out until months later that I signed a lease, not a finance agreement. It cost me $31,000 to get out of the lease. The cost of the lease, had I not broken the lease and paid the extortion fees, would have been $48,000. Who in their right might would pay this for heating and air? Again, I take responsibility for signing something I didn't read, but luckily, I could pay them off. What i... read more
Business response:
We understand how frustrating HVAC expenses can be and apologize if we did not do a better job of explaining our prices. While some of our customers prefer to pay everything up front, others do not, and as such, prefer our Advantage Program. Our Advantage Program pricing allows our customers to have peace of mind with continual maintenance support on new equipment for one low monthly payment.
We bought the best heat pump unit from Service Experts 11 years ago and today they say it is nearly worn out and needs replaced. We paid for yearly service contracts on the unit and in the last seven visits they have found costly repairs 5 of those times. I am now changing away from them and shopping another HVAC company that is privately, locally own. I am furious at Service Experts Heating and Air for these on-going costly repairs.
Business response:
We sincerely apologize if you feel that we have not provided the best service possible. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to make sure your issue is resolved.
Just don't use them, will charge you for something you no longer even have possession of!! The new people who purchased our house are choosing not to sign the transfer paperwork to assume the hot water tank rental so Bryant has decided that I should keep paying for the new owners of the home to have hot water. 3 months now I have been charged and don't even live in the province anymore. This is apparently my fault according to Michelle as its not there Job to chase down customers. Stay away from.this company they are more th... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
Frequently asked questions about Mountainwest Service Experts
How is Mountainwest Service Experts rated?
Mountainwest Service Experts has a 3.1 star rating with 749 reviews.
When is Mountainwest Service Experts open?
Mountainwest Service Experts is open now. It is open 24/7.
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