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Mountain Alarm
- Security Systems
- Ogden, UT
About this business
From commercial to residential applications, Mountain Alarm provides the highest quality security, safety and automation backed by the best customer service. Our state-of-the art products and services include security systems, home automation, fire alarm systems, video, managed access, and test and inspections. We are UL listed and offer the highest rated 24/7 monitoring in the industry.
Location details
4155 Harrison Blvd, Ogden, UT, 84403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent technical support! We ordered a new door sensor and wireless keypad. The technical support person ***** was very patient with us and we had our new equipment up and running very quickly. Thank you *****!
Business response:
Thank you for your kind words! We're so glad to hear that ***** was able to assist you effectively and that your new equipment is up and running smoothly. We truly appreciate your feedback and will be sure to pass along your thanks to *****. If you need any further assistance, feel free to reach out!
This company is a fraud and has been stealing money from my bank account for *****. Im a hard working single mother attempting to make a way for my family and I have to go through this with a company who should be willing to help a valued customer. They were informed that the system was not working and had completely blacked out. They were informed to close the account and now they are telling me they will charge me another 30 days after I sign a document to cancel services for a system that does not work. This company has a... read more
Business response:
Hello ********, We reviewed your account, and it looks like you did inform us that the system was not working and that you were having panel issues. We did send you some troubleshooting steps and advised you to give us a call to troubleshoot further, but never heard from you, since then we have been reaching out at least once a month to you via phone and email in regards to this so that we could get your system up and working properly. Since this is a security system we will not just cancel an account based on no use we requ... read more
I have been longtime customer of Burgarello ********************. Since Mountain Alarm has purchased Burgarello, the service has been consistently substandard.Burgarello installed a video system a few years ago which is no longer working apparently due to a software program in the video recorder.. Mountain Alarm has made numerous visits to our house and claims to still be working on the problem with no solution or feedback despite multiple calls to management. Each call results and promises and no action.We recently had new ... read more
Business response:
****, we are sorry to here that your installation and service were not performed well. Our office manager ******* has tried to get in touch with you to see what we need to do to remedy the situation. Please give her a call back at your earliest convenience so we can get you system working properly.
I am a homeowner of a condominium. I was billed by my *** for a service done by Mountain Alarm ****************************** The *** required me to pay a bill, but gave no explanation of the reason for the services that were performed. I contacted Mountain Alarm ***************************** to get clarification on the charges and also the nature of the call to do the services. Any explanations on the bill are in code or abbreviations that are indecipherable to a layperson. I spoke to ******, and in her words the work done ... read more
Business response:
*****, we apologize for the frustration you have experienced. The services that were requested by your *** to perform necessary state-required repairs on the Fire Alarm were completed and were billed directly to your ***. The *** at their discretion has determined that the source of those issues was partially caused by devices within your unit and they billed you for part of the service charges. Weve been in communication with the *** representative to explain our invoicing, and the *** has requested that you contact the ***... read more
Great customer **********************, they go the extra mile to help their customer.
Business response:
*****, thank you so much for taking the time to leave a review. We are grateful our team has taken such great care of you!
Good customer **********************, fast response and sending me a sensor to repair my system.
Business response:
******, we loved to hear about your experience. Thank you for being our customer!
Top notch customer **********************. So much better than my former alarm system provider.
Business response:
****, glad to hear our team has provided you with awesome service. Thank you for being our customer.
I have had this Link interactive/alarm.com service for eight years now. I did have to upgrade the panel and thermostat last year because the old panel used old mobile technology that was being retired by the mobile carriers. It has worked great over eight years and their customer ********************** has always been more than exceptional whenever Ive had to call. I would definitely buy their product again if I moved to a different house and needed a security system.
Business response:
*******, Thank you so much for taking the time to leave us a review. We are grateful you've had a great experience with our team and appreciate your business!
Excellent telephone support each of the few times needed over the past 9 years
Business response:
Norman, thank you so much for taking the time to leave us a review. We appreciate you and your loyalty to our company over the past 9 years. Looking forward to many more years to come!
Frequently asked questions about Mountain Alarm
How is Mountain Alarm rated?
Mountain Alarm has a 4.4 star rating with 417 reviews.
When is Mountain Alarm open?
Mountain Alarm is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
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