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Mountain Alarm
- Security Systems
- Lakewood, CO
About this business
A Pye-Barker Fire & Safety Company, Mountain Alarm is the preferred provider of alarm monitoring, installation, maintenance services, and inspection services for fire alarms, security alarms, CCTV systems, and access control systems in the region.
Location details
7276 W Mansfield Ave, Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've always been impressed with the customer service from Link Interactive. I've called in for system support or adding new devices to the alarm system or home automation and always get a friendly, supportive person willing to walk me through the process. Today was no different. Support rep, Connor Moore assisted me with onboarding my new garage door opener to the Alarm.com app so I can control everything by my phone. He took me step-by-step through the process until the app was fully functional and even labeled the app's ga... read more
Business response:
We sincerely appreciate the kind review. Giving our customers excellent customer service is very important to us and we will always do our best to give you the type of service you deserve.
They have excellent customer service. Very friendly and put customers needs and wallets ahead of themselves.
Business response:
Thank you for taking the time to send us a review. We are pleased you are happy with the service we have provided you. We will continue to do our very best to give you the type of service you deserve.
Julie T*** (Customer Care Specialist) was expedient, thorough and personable. My issue was resolved within moments and I even received a follow-up to make sure everything was good.
Business response:
We are very pleased you had a good experience with our company. We do our best to give our customers the kind of service they deserve. Thank you for taking the time to send us a review & thank you very much for your business.
EXCELLENT, well spoken, intelligent and helpful support! Very well done, thank you.
Business response:
We sincerely appreciate the wonderful review you gave us. It is a pleasure to serve you and we will continue to do our very best to give you the the type of support and service you most certainly deserve.
Great customer service very patient and understanding. Good value for $$$
Business response:
Thank you for taking the time to write us such a nice review. We will do our very best to continue giving you the best service and value for your money possible.
Great company extremely helpful people My best experience ever Thank you
Business response:
We sincerely appreciate you sending us such a nice review regarding our employees and the service you have received. It is a pleasure to have you as a customer and we will continue to do our very best to give you excellent service in the future.
Great Company to work with, they have been a great help.
Business response:
Thank you for sending us a review regarding our company. We sincerely appreciate you taking the time to do this and for your kind words!
Very professional and nice employees. No long wait times when calling with questions.
Business response:
Thank you for your kind words regarding our employees and wait time. We appreciate you taking the time to send the review and for your business. We will do our best to continue giving you the type of service you deserve!
I was charged $600 for a service call and the company sent out three different technicians to try and fix my security system. I complained about the fee and was told I would receive a $200 credit. One technician said the problem was I needed a battery, the second said the batteries that were put in were old, the third technician walked off the job and said he couldn't figure out the security system I had. I called and complained and the company said they would up grade my system for free. I had a salesperson come to my home ... read more
Business response:
I have reviewed the information provided along with our notes in our system. We have determined that we were at fault with some of this. We found that we had a technician that did not repair the system to our company standards and we expressed this to Ms. B***** and offered to upgrade her system for free. Ms. B***** refused and said she already had another company replacing the system and her daughter is a lawyer and would be suing us. We have waited for a notice from her attorney and have not received to date. We made some ... read more
Frequently asked questions about Mountain Alarm
How is Mountain Alarm rated?
Mountain Alarm has a 4.7 star rating with 553 reviews.
When is Mountain Alarm open?
Mountain Alarm is closed now. It will open at 8:00 a.m.
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