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Mountain Alarm
- Security Systems
- Lakewood, CO
About this business
A Pye-Barker Fire & Safety Company, Mountain Alarm is the preferred provider of alarm monitoring, installation, maintenance services, and inspection services for fire alarms, security alarms, CCTV systems, and access control systems in the region.
Location details
7276 W Mansfield Ave, Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I love this company! I’ve been with them over a year. The customer service is friendly and courteous and they handle all calls promptly. The equipment is reliable and my family feels safer using the monitoring they provide. I’ve recommended them to neighbors, family and friends.
Link representatives, especially Micah R*****, are very knowledgeable and helpful. A rare combination.
So far, the system has worked well. Technical service has been helpful and informative. A technical issue prevented the control panel from connecting properly to a mesh network Wi-Fi system. Technical Support sought out information to correct the problem. I am thankful for their time and their efforts to resolve the problem.
Business response:
Thank you for taking the time out of your day to let us, and others know of your experience with our company. We appreciate your business and look forward to assisting you with any future needs you may have.
Julie was very supportive and patient to address my unusual issue on my panel. She did not stop helping out until Issue was resolved. Thank you!!!
Business response:
We sincerely appreciate you taking time out of you day to let us know of your experience with our Customer Care Specialist, Julie. Thank you for your business and for reaching out to us so we could help you with your issue.
Prompt courteous service. Helped me quickly resolve my issue and suggested future alternative equipment and service that matched my current and future security needs. A great help and thanks.
Business response:
Thank you for letting us know of your experience with Link Interactive. We appreciate your business and will always try and do our best to serve you in a professional and caring manner.
I love this company. I have two alarm systems with them. They’ve been wonderful in literally every interaction.
Business response:
Thank you for taking the time to send such a nice review for our company. We really appreciate it and your business! We will continue to do our very best to serve you in a professional and caring manner.
They will make you sign a long term contract and then half way through raise the price of the monthly service . Not the right way to do business. Do yourself a favor and go with someone else.
Business response:
Thank you for contacting us with your concerns regarding our company. We appreciate your quick response to our Operations Manager after she reached out to you today concerning the issue and for giving us an opportunity to make things right. We sincerely value your business and your feedback. We’re grateful you’ve decided to continue your service with Link Interactive.
I called on weekends due to my panel alarming. Link Interactive has no 24/7 IT available. I spoke with on-call IT who only offered quick fix solutions. On-call IT told me that he’d call me on Monday when he’s working but I didn’t get a call back. My problem persisted so I called yesterday Tuesday. The IT person didn’t have any clue what my problem was. No communication between ITs on my issue. I was on hold for a very long time. Finally, I got hold of someone. After explaining my problem, IT supposedly fixed it. After 15 min... read more
Business response:
We apologize that you had an unsatisfactory experience with our technical support department. We do our best to effectively communicate amongst our teams in order to quickly and effectively resolve any issues our customers might encounter. We regret that our follow-up wasn’t up to the standards we set for outstanding customer service. We hope you’ll give us a second chance to solve the issue you’re experiencing. Please know that we will use your feedback to continue to improve our processes. Thank you for taking the time to ... read more
Terrible Customer service, terrible service, these are NOT quality products. They sent me replacement sensors and screens that still did not work, and are refusing to give me a full refund. I tried to cancel and they are charging me over $450 to get out of my contract. Disappointed in the company on every angle, BUYER BEWARE.
Business response:
We went the extra mile to please this customer and we sincerely hope she is now satisfied with what we offered her.
Frequently asked questions about Mountain Alarm
How is Mountain Alarm rated?
Mountain Alarm has a 4.7 star rating with 553 reviews.
When is Mountain Alarm open?
Mountain Alarm is closed now. It will open at 8:00 a.m.
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