Debby Lee on Facebook
2 years ago
07/13/2020, 09:58 AM
**DO NO RECOMMEND - PLEASE READ**
If possible, I would give Heejo Han and this establishment ZERO stars, after he initially offered to help my father with dental services. My family and I have been put through literal hell dealing with Mount Vernon Dental Smiles, from the initial scheduling of the consultation to cancellation without our knowledge. We were recommended by Han himself, who suggested my father come in for a consultation. After receiving multiple notices of confirmation from the office and finalizing the treatment plan to move forward, we were told that our appointment was cancelled by Han's own mother with no explanation. Also, SHAME on the staff members for cancelling a patient's appointment without proper notification! My parents were treated rudely by the staff when they arrived and when asked to speak to Han, they simply said he's with another patient. My parents left after waiting about an hour in the office during their scheduled appointment time! How do you call yourself a practicing "doctor" when your MOTHER gets involved and cancels a patient's appointment? How are you managing an office when you can't even communicate with your own patients, especially ones that you personally invited to come in for a consultation? I can't speak for Han's technical skills as a dentist but he is unprofessional and unfit to be in this business. If there were issues with billing or the complexity of the procedures, it would've been nice to hear that from the "doctor" himself, not his mommy.