Mortgage Clearing Corporation

Marian S 

on BBB

a year ago

My loan was sold immediately to MCC. At the very beginning it was very rocky. When your loan is sold There is always a transition. Where no one wants to accept your payment. I sent them a principal payment and they held it for two months before they applied it which I did not like because I was still paying interest even though they wouldn’t accept any payments. They also refused an extra principal payment after the middle of the month because they told me it was their policy. I sent a copy of my contract stating I could mak... read more

Rita 

on BBB

3 years ago

My home loan was sold to MCC some months ago and it has been the most cumbersome and annoying company to work with. I feel like I'm back in the 90's. Their website and customer page is so archaic. I cannot see my payment record, cannot set up automatic payments, cannot choose so many options that I'm used to choosing from the previous companies I've worked with. Their customer service is the worst. No one picks the phone and when they finally do, their tone and manner make you want to put the phone down. 

Rita K 

on BBB

3 years ago

My home loan was sold to MCC some months ago and it has been the most cumbersome and annoying company to work with. I feel like I'm back in the 90's. Their website and customer page is so archaic. I cannot see my payment record, cannot set up automatic payments, cannot choose so many options that I'm used to choosing from the previous companies I've worked with. Their customer service is the worst. No one picks the phone and when they finally do, their tone and manner make you want to put the phone down. 

Steve Evans 

on Facebook

4 years ago

Non responsive to existing customers and charge a 10.00 fee just to call and make a payment. I would not due any new business with this company and HIGHLY encourage any existing customer to audit every month activity. Seems like anytime you talk to someone they are negative/defensive as a company culture. 

Kelly F 

on BBB

4 years ago

My mortgage was sold to MCC from ******** Bank several years ago. We sold the house on 10/30/2020, and the mortgage loan was paid in full. In November, the Loan Payment was drafted from our account (after payoff.) Day 1: I called their office and could not reach a live person- left a voice message in a general mailbox and sent an email to the address on their website. Day 2: called again, reached a live operator, explained my situation, and was transferred to a voice mailbox with no name. Left message again. I received a pro... read more

Paul Baucom 

on Facebook

4 years ago

Incompetent, thieves. Won’t credit payments and are very rude on the phone. Make statements on the phone they later go back on. Won’t respond to emails or give me the name of the woman that called and was very combative earlier. Won’t explain to me why they cash checks and don’t credit them to my account. Very incompetent bunch that runs that place. 

Mickey Daniel 

on Facebook

4 years ago

Whitney Sellars Shaw, 👎🏼 👎🏼 

Diane Massey Davis 

on Facebook

5 years ago

Sorry excuse for service agent of FHA loan, didn't do their job offered no options when primary homeowner lost job. applied for loss mitigations submitted documents for two years because they kept burying paper work or lost them. Staff person you spoke with would no longer working, rotation of staff. Foreclosed on property and throw your personal property away even 20 years of service military records, photos and dog tags. Heartless people own and work there...it's only money they want. paid $65000.00 then refinance it for $... read more

Betty N 

on BBB

5 years ago

I've financed 2 houses with Mortgage Clearing since 1990. They are fantastic when it comes to details of VA home loans. Barbara W***** is the best! And Amanda has done 2 of my closings. She makes sure all the closing papers are clearly understood. And payments can be set up on monthly ACH auto-draft payments with personal banking. I highly recommend them!