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Morrie's Minnetonka Ford
- Car Dealers
- Minnetonka, MN
About this business
At Morrie's Minnetonka Ford, you'll find the best selection of new Ford cars and SUVs, new Ford trucks, and all makes and models of used cars, used trucks and used SUVs. Visit our website and browse our inventory, schedule car repairs, and apply for financing.
Location details
13400 W Wayzata Blvd, Minnetonka, MN, 55305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Bought a used car back in 2018, and they still can't provide the title to said car. Lied to me about the status of the title, and now won't speak to me anymore and ignore requests for updates and solutions. They've also done this to other people as recent as a month ago, so it is a purposeful reoccurring issue they seem to have. Dishonest, untrustworthy, and sketchy. This experience has turned me off from any and all car dealerships in the future. I was informed by the dmv recently that the last they had worked on the title ... read more
Business response:
This is the first I've heard of this concern. I am looking into this and I'll certainly get back with you as soon as I hear back from our office. If you need to contact me directly, please do... *****************************************
Bought a 2020 subaru wrx back in late January then in June the vehicle completely stops wait about a month before a subaru dealer can look at it they tell me that the ecm has been tuned I have done anything to the vehicle that would cause a tune dealer says my 3rd party warranty would cover it and wait 3 days and 3rd party warranty won't cover it so I called the dealer and they said that the prior owner who works there didn't tune it and I've been trying to reach out to the dealer and have been waiting for a response for abo... read more
Business response:
<p>**************,</p><p>To my knowledge we have pushed your concerns as far up the ladder as possible. We are currently waiting for an answer from the warranty company. My last update was yesterday 8/17. We'll certainly be in contact as soon as we get word back. Thank you for your patience.</p>
Absolutely a horrible experience. I bought, new, a 2018 Ford Focus SE Hatchback back in May 2019. The car just crossed the 60k mile threshold. I brought my vehicle in on April 26th this year because it was making a loud noise, they insisted that it was a transmission issue. I have a lifetime powertrain warranty and THOUGHT everything was going to be ok. Not the case. First, I didn't hear anything about my car from April 26th to June 5th, I called multiple times a week and heard nothing. When the service manager M finally got... read more
Absolutely terrible experience. After over 2 months of having our vehicle and multiple customer pay repair attempts the vehicle is still not fixed. Terrible management, no communication. After the second visit was 56 days for an NVH concern that the vehicle needs to be driven, the out mileage was only 28 more than the intake mileage.. Pathetic
Their service was horrible!!!! From the beginning to the end. First, we were told that we would be approved, if we sent in all the necessary paperwork. But, even after that, Mo, the sales manager stated that we “needed” to get gap insurance, AND the extended warranties, which I know is how they scam people out of unnecessary products and services. And not only did they waste so much of our time, but when I confronted him after reading the contract that we were about to sign. It stated that we are aware that those were OPTION... read more
Business response:
Products are "pitched" on every deal. Products are optional. I will not engage in a conversation that is held using such abusive and hurtful language. I am more than happy to discuss this in a more civil manner.
Horrible experience! I tried to contact the sales men, they do not respond e mails,phone calls. I wanted to buy a brand new vehicle, but instead, I got photos of old vehicles. They hang up the phone. Why doesn't the main Manager supervise the sales people for not providing good customer sales to the public?
Business response:
****************, I've searched our system and cannot find record of you. Is it possible that this is the wrong location? Either way I'd be more than happy to assist. Please contact me and let me know how I can best help. You can reach me at ************************************************************ you, *************************** General Manager
I had an excellent experience with Morrie's. I ordered a new Mustang EcoBoost coupe, with no options (cloth, manual seats, manual transmission, etc.). When the car was ready for me to pick it up, I was informed that there was a rebate that I was not aware of and that it would be deducted immediately from my invoice!! I appreciate the honesty! They could have kept the money and I would not have known the difference. They also have a superlative independent extended 15 year, unlimited mileage warranty available that is the bes... read more
Business response:
Great to hear. We appreciate you leaving a review. Thank you for your business. I hope you are enjoying the NEW MUSTANG!
I wouldn’t even give morries Minnetonka Ford a 1 star review they are so VERY UNPROFESSIONAL!!! I can’t begin to explain the frustration! I am currently sitting here lost because I brought my truck here for service because they sold it to me broken and they can’t even find my vehicle!!! I have to threaten to call fox 9 and come to the shore and complain to get any type of help of response from them. Please do you self a favor and never go to them. They sell vehicles they know are broken and just fix them up a little to make ... read more
Business response:
Ms. *****, I'm glad that the team at Morrie's was able to take care of the issues you were experiencing. I do apologize for the confusion with delivery. I understand that we had to send the vehicle to a different store and it was after some of our service team left. I'm more than happy to speak further if you'd like. We truly appreciate your business. **************************
Bought a brand new F150 IN 2015 and before warranty ended I took the truck to the shop to fix the issue. Well now around 11 times I took the truck with the same issue and keep dishing $ for service and parts problem was not solved yet. I just wish this truck to be hit by a lighting because Morries and Ford just keep making me as a fool. I really feel like a clown with this back and forth and problem never gets escalated. My theory of buying a brand new vehicle would cover me from problems... guess not with Morries.
Business response:
Ms. Thomas, I just received your message this morning and had our team reach out immediately. I appreciate you bringing your concern to my attention. It sound like our service manager got in touch with you and has you scheduled for service. I'm glad we were able to reach you. Please let me know if there is anything else I can do.
Frequently asked questions about Morrie's Minnetonka Ford
How is Morrie's Minnetonka Ford rated?
Morrie's Minnetonka Ford has a 4.2 star rating with 2,301 reviews.
When is Morrie's Minnetonka Ford open?
Morrie's Minnetonka Ford is closed now. It will open tomorrow at 9:00 a.m.
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