Morrie's Minnetonka Ford

Nancie B 

on BBB

3 weeks ago

So sad. I bought a car from Morrie's that never worked properly over 2 months. It wouldn't start a lot of the time. Had a loaner etc..., they finally took it back. Then charged me more for the second car which was listed for less money to, "recoup their losses"!!! Second car has electrical issues, battery died (was told to buy a plug in battery charger to keep the new battery from dying), later electrical smell, now air conditioner problems. I purchased an extended warranty and it did not cover the diagnostics and they want ... read more

Allison E 

on BBB

a year ago

Bought a used car back in 2018, and they still can't provide the title to said car. Lied to me about the status of the title, and now won't speak to me anymore and ignore requests for updates and solutions. They've also done this to other people as recent as a month ago, so it is a purposeful reoccurring issue they seem to have. Dishonest, untrustworthy, and sketchy. This experience has turned me off from any and all car dealerships in the future. I was informed by the dmv recently that the last they had worked on the title ... read more

Allison E 

on BBB

a year ago

Bought a used car back in 2018, and they still can't provide the title to said car. Lied to me about the status of the title, and now won't speak to me anymore and ignore requests for updates and solutions. They've also done this to other people as recent as a month ago, so it is a purposeful reoccurring issue they seem to have. Dishonest, untrustworthy, and sketchy. This experience has turned me off from any and all car dealerships in the future. I was informed by the dmv recently that the last they had worked on the title ... read more

Zachariah C 

on BBB

2 years ago

Bought a 2020 subaru wrx back in late January then in June the vehicle completely stops wait about a month before a subaru dealer can look at it they tell me that the ecm has been tuned I have done anything to the vehicle that would cause a tune dealer says my 3rd party warranty would cover it and wait 3 days and 3rd party warranty won't cover it so I called the dealer and they said that the prior owner who works there didn't tune it and I've been trying to reach out to the dealer and have been waiting for a response for abo... read more

Peyton D 

on BBB

2 years ago

Absolutely a horrible experience. I bought, new, a 2018 Ford Focus SE Hatchback back in May 2019. The car just crossed the 60k mile threshold. I brought my vehicle in on April 26th this year because it was making a loud noise, they insisted that it was a transmission issue. I have a lifetime powertrain warranty and THOUGHT everything was going to be ok. Not the case. First, I didn't hear anything about my car from April 26th to June 5th, I called multiple times a week and heard nothing. When the service manager M finally got... read more

Brad M 

on BBB

2 years ago

Absolutely terrible experience. After over 2 months of having our vehicle and multiple customer pay repair attempts the vehicle is still not fixed. Terrible management, no communication. After the second visit was 56 days for an NVH concern that the vehicle needs to be driven, the out mileage was only 28 more than the intake mileage.. Pathetic 

S. Y. 

on BBB

2 years ago

Their service was horrible!!!! From the beginning to the end. First, we were told that we would be approved, if we sent in all the necessary paperwork. But, even after that, Mo, the sales manager stated that we “needed” to get gap insurance, AND the extended warranties, which I know is how they scam people out of unnecessary products and services. And not only did they waste so much of our time, but when I confronted him after reading the contract that we were about to sign. It stated that we are aware that those were OPTION... read more

Magda F 

on BBB

2 years ago

Horrible experience! I tried to contact the sales men, they do not respond e mails,phone calls. I wanted to buy a brand new vehicle, but instead, I got photos of old vehicles. They hang up the phone. Why doesn't the main Manager supervise the sales people for not providing good customer sales to the public? 

Bradley C 

on BBB

2 years ago

I had an excellent experience with Morrie's. I ordered a new Mustang EcoBoost coupe, with no options (cloth, manual seats, manual transmission, etc.). When the car was ready for me to pick it up, I was informed that there was a rebate that I was not aware of and that it would be deducted immediately from my invoice!! I appreciate the honesty! They could have kept the money and I would not have known the difference. They also have a superlative independent extended 15 year, unlimited mileage warranty available that is the bes... read more