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Morgan & Morgan
- Legal
- Covington, KY
About this business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you the best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $15 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if... read more
Location details
300 Madison Ave Suite 200, Covington, KY, 41011, United States
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I would never recommend Morgan & Morgan even to my worst enemy. Lack of communication and lack of understanding. They sont me to a chiropractor. Chiropractor sont me for mri. I was deemed totally disabled. Lost my job, lost my place to live???? Now I am currently homeless sleeping in my vehicle. My calls and messages go unanswered. All of this is extremely frustrating and disappointing. NO STARS!!!!
Business response:
Hello Schronda, we are deeply sorry to hear that your experience with us was not up to our usual high standards. We understand that our clients place their trust in us, and it's disheartening to hear that we fell short in your case. Although we cannot discuss the specifics of your case in this open forum, we would love the opportunity to speak with you directly and make things right. Please don't hesitate to email or call us to discuss your concerns further. -Ashley cx@forthepeople.com (888)488-0018
Had ssdi claim with them and my case manager did not work for them anymore and I was not notified my time ran out and I had no claim anymore, no communication.
They have been my attorney for almost 3yrs. It's always impossible to get them to respond to call or answer any! They received part of the settlement took their portion but put the rest in an escrow account wich is gathering interest that they will keep. So they get extra$$ on top of the percentage they already took. This entire experience has not been all that great .
After my accident, I didn't know who to turn to. MORGAN and MORGAN was the right choice for me and my family. If your in an accident, dot even think about it choose wisely the first time. M&M
Business response:
Thank you for your 5-star review, James! It means a lot and we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and are so glad it shows. We are honored to have been there to assist. We hope you have a wonderful day.
They hung me out to dry. Horrible. Do not recommend. They are NOT for the people. At least they weren't for me. So very dissatisfied and disappointed with everything about my case.
Business response:
Hello Renee, we are truly sorry to hear about your unfavorable experience with our firm. While we cannot discuss the specifics of your case in this open forum, we are sorry to see we didn’t meet your expectations. If you want to share more about what issues you’re facing, please feel free to email me at cx@forthepeople.com.-Tariq
I called Morgan and Morgan back in July 23, 2022. However now that the case has settled, and all checks have been in since March 2023 ,I can’t seem to have someone contact me about getting my funds. I’ve made several attempts to reach out, phone calls and emails .All I seem to get is the runaround from the customer care experience. No one seems to have a clue as to how to contact the attorney that was signed to me ,which I’ve never spoken with. I wish this review that I am writing was different…
Business response:
Hello Jennifer, we are sorry to hear this as our client’s experience is held to the highest standard. While we cannot discuss the specifics of your case in this open forum, we are truly sorry you feel you didn't receive a stellar experience. If you want to share more about what issues you’re facing, please feel free to email or call us to discuss further. -Tariq cx@forthepeople.com / 888-670-2630.
Awful customer experience. No communication at all. They promise but they do not deliver. Awful very disappointed waisted few weeks of my time after car accident I should read reviews before being engaged. Never ever again I will have deal with Morgan and Morgan I am going to pull my case out asap and go to another attorney. I will tell everyone I know how Awful they are. Bunch of losers.
Business response:
Hello Zhanna, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. Our goal is to provide exceptional service to every client, and it appears we fell short in your case. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can make things right. Please don't hesitate to reach out to us via email or phone. Thank you -Ashley cx@forthepeople.com (888)488-0018
I would like to personally thank Stephanie Johnson for representing me in my auto-accident case. I really don’t think I could have gotten through these past 8 months without her expertise, kindness, and compassion towards helping others. She always kept me informed about the advancements in my case, and I never received one bill personally, as she made sure to handle all of my financial obligations to make this a very easy process. I ended up moving out of state after my accident, and Stephanie was quick to help me find doct... read more
It's not what I think it's what I know to be facts. I got ahold of Morgan and Morgan. On a Monday. At the end of my ph. Call I was feeling like everything was going to be fine. Only need to receive one call from ss office in The next day or two . An that was the last thing I had to do.. then all I needed to do was let them take care of the rest.. but I have never received that call or text. All I have gotten is no less than two calls a day just to be asked who I was. Then they say I see you have called before. An I say yes I... read more
Business response:
This is Tariq with the Client Experience Team and I am truly sorry to hear about this; no client should feel like this as we strive for excellent customer service. Rest assured, I have located your file and will address with the supervisor. I'll make sure we get a call out to you to get your questions answered. Should you need further assistance, please contact the Client Experience Team at cx@forthepeople.com or 888-488-0018.
Frequently asked questions about Morgan & Morgan
How is Morgan & Morgan rated?
Morgan & Morgan has a 3.9 star rating with 769 reviews.
When is Morgan & Morgan open?
Morgan & Morgan is open now. It is open 24/7.
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