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Montgomery Oral & Facial Surgery

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83 reviews
|Dentists|Rockville, MD 20852 United States

4701 Randolph Rd, Ste G10, Rockville, MD 20852 United States

(301) 468-0020

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Specialties At Montgomery Oral and Facial Surgery, your comfort and health are important to us. That's why we are so proud of our smiling and knowledgeable team of Rockville, MD Dentists.

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83 reviews
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Jess W. review for Montgomery Oral & Facial Surgery
Jess W. on Yellow Pages

8 years ago

07/08/2015, 01:32 AM
If i could give zero stars I would. This office is the worst. I went in for a consultation for a dental implant. When I called to make the appointment I gave my insurance information and asked how much the out of pocket cost would be. The receptionist told me zero, because it was just a consultation. When I actually went in for my appointment, I again provided my insurance information and just to be sure I asked again about my out of pocket cost and I again was told zero. I am a graduate student and I am on a very fixed income so I always make sure to ask multiple times about the cost of services. After my initial consultation the dentist told me she needed an x ray in order to provide me with an estimate. The dentist did not mention it was a special x ray and might not be covered, neither did the dental assistant nor did anyone at the front desk, so I agreed to the x ray assuming it was part of the initial consultation. After the x ray, the receptionist told me they would send me an estimate in a few weeks. A few weeks goes by and I received a letter from them which I assumed was my estimate, much to my surprise it was a 300 dollar bill for a cone beam x ray which my insurance didn't cover. I called the office and asked them why I received this outrageous bill when they told me the out of pocket cost was zero (presumably after they checked my coverage). They gave me the run around of course and I told them they at least should have told me there was a potential for an out of packet cost when they did the x ray. They responded by saying "it's protocol to inform the patient of a possible out of pocket cost before anything is done" . I reminded them that NO ONE in the office followed their alleged protocol that morning and I was told no such thing. Understandably I was upset so I asked to speak to the dentist (Dr. Rostami) and she told me they would only remove the bill if I got an implant I guess it's also protocol to blackmail a person to remove an unwarranted bill? What an unprofessional group of people, they will not admit they didn't follow protocol and now I have to pay this bill or they put me in collections.I did receive an estimate a few months later....thanks for that...ridiculous. Do yourself a favor and find a different dental surgery office or you will likely get unwarranted bills in the mail
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