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MoneyLion
- Financial Services
- New York, NY
About this business
The company's line of business includes providing online financial services.
Location details
30 W 21st St, 9th Floor, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
I am a 1st time customer. On 1/1/18, I called in to make a payment arrangement for my account. The rep that assisted me was very helpful and courtesy. no problems there. So on the date of my payment, instead of it being $62.00 cheaper, it was 62.00 more!! This actually overdraft my account. When I called in to dispute the issue, the rep that assisted me told me that they would not refund the over payment or the overdraft fee. all they could do is defer one of my payments. If the agent who originally assisted me provided wron... read more
Business response:
MoneyLion has investigated this complaint and resolved this matter. *** ********** applied for and was approved for a loan from MoneyLion of $500 on December 12, 2017. On January 1, 2017 *** ********** contacted our customer service team to re-arrange certain amounts on her payment schedule. It appears that the customer service representative misunderstood *** **********’s request and instead of splitting a scheduled payment in half, with half of it to be paid on the scheduled pay date and half to be paid at a later time, th... read more
PLEASE do not borrow money from this company. This company takes advantage of people in need of money. I borrowed 600.00 from this company and now I owe them over 2,000. Now I am in more debt than when I took out the loan. I feel so stupid. Please save yourself the stress.
This company gives points on a app I had 9700 points to redeem for a gift card .it said error I reported it they said next week I could redeem my gift card .its been over a month,they took points away now I have 5300 but still can't redeem.now they say if I complete a credit report or a loan app I can have my gift card but that wasn't part of it when I signed up. It sounds like a scam to me.
Business response:
There was a delay in providing the points that this customer was referring to. Several individuals tried to improperly obtain points thru this promotion. As a result, we had to verify customers information, before providing the points. We have deposited this customers earned points, for verified referrals into their account.
I joined MoneyLion initially because of the referral program. I referred several friends, and then posted my referral link in a couple groups on Facebook. All with the belief I would be getting 500 ($5) points each referral as the site and app said. However after not getting my points, despite getting emails saying I had gotten them, I contacted their chat. They instructed me to check next week once the system was fixed. I've been checking constantly to see if I was credited my referral points. Their app still advertises the... read more
Business response:
We have investigated this customer's claims thoroughly. There was a delay in issuing the points that this customer was referring to and have resolved the issue. We have provided the points to the customers account and notified the customer of this resolution.
We received a loan from this company and when we tried to pay it off in full online but it would not allow us to do it. We called and tried to pay it off then. This was on Friday March **** when a payment was due and they said they couldn't do it to call back at the beginning of the week. We called back on Tuesday April *** and the payoff amount had gone up by over $400 over those 4 days and they still would not allow us to pay it off unless we had a credit card. We wanted to use our bank account which had plenty of money in... read more
Business response:
Dear *******, on March ****, your payment was returned as the bank account you had on your account has been closed. When you attempted to make another payment on april ***, both the payment methods you provided were once again declined. We are more than happy to process your payment, however, we do hope that you provide an alternate payment method. Please contact us and we can work out a payment plan that will take into account that you attempted to pay off your debt on March ****. Please send an email to *******************... read more
I called and inquired about why the amount that I owed kept increasing even though my payments were being made on time. I was informed that they compound interest on my account daily which is NOT what was explained to me when I took out the loan. So I then inquired on when interest would be paid off and I would be paying down the principal and was told NEVER! I then asked them to just submit the payment for the the total on the loan. They did but only after adding another day's worth of interest to the balance. They are very... read more
Business response:
Dear ******, sorry about any confusion you have and we would like to clear it up. Each payment you make is both part principal and part interest. Even your last payment has interest included. Your payoff amount decreases as the principal amount decreases with each payment made. The only instance where you may see the payoff amount increase is if you check the payoff day over day prior to a payment. Interest is calculated daily on the payoff amount, and it is not compounded. Once any payment has been made the payoff amount wi... read more
i had applied for a loan from them online. they gave me a call maybe a day after I applied or possibly even that day. I had comfirmed some of the information and they told me how much they would loan me. It was not much but I accepted it. At the time I did not realize they did not tell me anything about the loan except that it would come out of my account every paycheck they make sure you pay the loan. So they ensure you pay them every paycheck and not a little amount either. They loaned me 700 but i paid 111 each pay check ... read more
Business response:
We appreciate our customers feedback and reviews, which have consistently been extremely positive. We are sorry to hear that ** *********s expectations of our product were not met. While we respect ** *********s opinion, we do not agree with the statements in his review regarding his rates and terms. We do provide all of our customers with the loan terms, APR, and payment schedule, before they are able to agree to the terms of the loan. Furthermore, customers can access this information at any time, by logging into our site.... read more
Frequently asked questions about MoneyLion
How is MoneyLion rated?
MoneyLion has a 4 star rating with 1,421 reviews.
When is MoneyLion open?
MoneyLion is open now. It will close at 8:00 p.m.
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