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Molly Maid of West Chester
- Home Cleaning
- West Chester Township, OH
About this business
Location details
7967 Cincinnati Dayton Rd Ste A1, Ste A1, West Chester Township, OH, 45069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have used Molly Maids in my home. I really liked their service and have used them from 1 address to the next without any complications. Then after 1 cleaning I noted my TV had scratches on the screen. I texted the person who usually calls me, but she was off for this cleaning. I waited with no response. Because I trusted this company I waited for the next cleaning day. The owner offered me $100 off the next cleaning while I am out the entire price of a TV they scratched. He commented that his company has never had this com... read more
This is regarding Molly Maid in St. Louis. I reached out to them on Tuesday, 5/20, via online form submission to merely inquire about services. I went to them because they have high ratings as advertised online. A bit of background, I'm purchasing a house and I requested information from them ahead of the closing date. I have since received at least 3 calls, 3 text messages, and 3 emails within 48 hours. I picked up the phone the first time and spoke with **** and exchanged information. At this point, I was happy by the firs... read more
Business response:
I apologize if you feel we have been overzealous! The form you filled out online was the actual scheduling form for a specific cleaning date, so it appears that there was a misunderstanding from the start. We treat the follow-up for those forms a little differently than if you had just submitted a form for information only. It seems that we should have switched you over to an information-only type of interaction from that point forward, and I will be sure to discuss this with our team. I have removed you from any list moving... read more
This is regarding Molly Maid in St. Louis. I reached out to them on Tuesday, 5/20, via online form submission to merely inquire about services. I went to them because they have high ratings as advertised online. A bit of background, I'm purchasing a house and I requested information from them ahead of the closing date. I have since received at least 3 calls, 3 text messages, and 3 emails within 48 hours. I picked up the phone the first time and spoke with **** and exchanged information. At this point, I was happy by the firs... read more
I have Jenn and ***** from Molly Maids come every two weeks and they do a wonderful through job. They are very efficient and also very kind and lovely women. I am very happy to have this service and feel it is great value for the money. *****, your comments on ***** and Jenn's effective cleaning get passed along and I am sure very much appreciated. As the owner I note praises and complaints and they become part of the ongoing review. This is one of our top teams. Take care and Thank you! *****
I have Jenn and ***** from Molly Maids come every two weeks and they do a wonderful through job. They are very efficient and also very kind and lovely women. I am very happy to have this service and feel it is great value for the money. *****, your comments on ***** and Jenn's effective cleaning get passed along and I am sure very much appreciated. As the owner I note praises and complaints and they become part of the ongoing review. This is one of our top teams. Take care and Thank you! *****
I have Jenn and ***** from Molly Maids come every two weeks and they do a wonderful through job. They are very efficient and also very kind and lovely women. I am very happy to have this service and feel it is great value for the money.
Business response:
*****, your comments on ***** and Jenn's effective cleaning get passed along and I am sure very much appreciated. As the owner I note praises and complaints and they become part of the ongoing review. This is one of our top teams. Take care and Thank you! *****
I have Jenn and ***** from Molly Maids come every two weeks and they do a wonderful through job. They are very efficient and also very kind and lovely women. I am very happy to have this service and feel it is great value for the money.
Business response:
*****, your comments on ***** and Jenn's effective cleaning get passed along and I am sure very much appreciated. As the owner I note praises and complaints and they become part of the ongoing review. This is one of our top teams. Take care and Thank you! *****
Received MM estimate visit, called to arrange date for service to begin, had to leave message, 3 days later, still no reply. I guess they dont want my business. I know I no longer want theirs. Its too bad as I am scheduled for 2 separate knee replacement surgeries & would have hired MM until I had recovered.
The owner LAUGHED at me after discovering a billing error - on their part! After receiving a random text from a random number - no mention of the sender's name/business - just the account balance had gotten to $666 and to make a payment. I thought it was a scam. After waiting a bit I asked the name of the sender - turns out it's Molly Maid. Upon calling I was told no email was on file and as such no e-bill could be sent. My address is on file but no paper bills are sent. My phone number is also on file but no text or calls r... read more
Business response:
Payment is due at the time of service. We are in her home every other week and have been since March of 2024. If you have a service, then you know you have to pay for that service. This whole thing seems to stem from the fact that shes upset that we made her aware of a balance via a text message. As we did not have an email address for her and we have previously communicated with her via text about her service on that same number, it seemed like an acceptable way to make her aware of her balance and to try to get an email ad... read more
Frequently asked questions about Molly Maid of West Chester
How is Molly Maid of West Chester rated?
Molly Maid of West Chester has a 4.8 star rating with 418 reviews.
When is Molly Maid of West Chester open?
Molly Maid of West Chester is closed now. It will open at 8:00 a.m.
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