Midway Ford

George H. 

on Birdeye

2 months ago

On July 7, 2026, I brought my 2019 Ford F-150 in to find an antifreeze leak. They found that the water pump was leaking. The truck needed a new water pump, a new thermostat and new antifreeze. They replaced all of the leak related components in a satisfactory manner. However, they also changed the oil, rotated the wheels and replaced the air filter. I never gave them permission to do the oil change, tire rotation or filter change. I was extremely angry when I found out what they did. I did not give them permission to th... read more

Calie D. 

on Birdeye

3 months ago

We're honestly amazed that Roseville Midway Ford thinks complete silence is an acceptable way to treat customers. We've reached out repeatedly and have been ignored every single time. Apparently, accountability ends the moment they have your business. Instead of addressing legitimate concerns, they've chosen to hide behind unanswered messages hoping we'll eventually give up. Their refusal to respond says more than any excuse ever could. If this is how they treat customers after the sale, imagine how they'll treat you when... read more

Calie D. 

on Birdeye

4 months ago

BUYER BEWARE. Behind our backs, they were planning to keep our truck instead of sending it back to Ford credit as promised, as it was a lease return. They insisted it wasn't worth what we wanted for it, and that they did not want the truck, but... they convinced us to leave it with them, even though it belonged to us for another month, and ended up planning to sell it for more than we were asking for it - without telling us, or should I say, very purposely omitting that information. They took the time to photograph, detail, ... read more