Midway Ford

Doug H 

on BBB

8 months ago

Terrible business - stay away! I called about a truck that I saw listed on their website. I spent hours communicating with the sales guy, Dave W***** reviewing pictures, videos, documents, etc. and decided that I wanted to buy the truck. I told him that I wanted to put down a deposit. Then he told me that a “good customer” was on the way to see if they wanted to buy it so I would have to wait. He discussed with the manager who said that I would have to wait. That customer then purchased the truck. all of my time was wasted. 

Bob A 

on BBB

2 years ago

One of the worst customer service experience Ive ever had with their service for a vehicle. Waited eight months to have stuff done to our truck that they never even ordered and when they figure it out, they forgot to order it they refused to do the work after that and told us to find somewhere else to go. And that was coming right from the service managers mouth. 

Linda W 

on BBB

3 years ago

I scheduled an appointment over three weeks ago to have my Ford Fusion driver airbag replaced (that was how long I had to wait for this recall replacement appointment at Midway Ford in Roseville MN). I was called the morning of my appointment informing me that they no longer had these airbags and they had to be ordered and I needed to reschedule my appointment. Ford customers were informed April of this year that these airbags were recalled. Having to wait weeks for an appointment only to be told the morning of my appointmen... read more

Rivian115 

on BBB

4 years ago

I dropped my car off for a TCM replacement under warranty, was told it was going to take most of the day. That was fine, that's why I made an appointment. Called in near the end of the day and was told it was going to take a week, why bother making an appointment then? Every time I've come to Midway Ford it has been nothing but awful customer service and even worse communication.