Michiana Chrysler Dodge Jeep Ram Fiat

sean m 

on BBB

4 weeks ago

Wish I could give 0 stars. ************** is a joke. Absolutely zero communication from service to customer. Have to call or email multiple times to get any kinda information or response. If you tell them you need it back on a certain day after having your vehicle all week it wont happen. Would not recommend getting service work done here at all. On top the techs miss a lot things that should have been caught during a service. Biggest issue with the service and parts is the massive lack of communication. Still have issues af... read more

Aaron C 

on BBB

4 weeks ago

I cant possibly give a lower review of the service we received here.We have a 2015 Jeep Patriot and they are the only dealership in the area that can use our specific warranty (I called others with our VIN). With the warranty, we ended up getting most of the repairs covered. However, we still paid about $1,500. They had our car for a month and barely communicated about status.When I asked for more info, *** (our service tech) treated us rudely. She yelled at me and just walked away. Her manager acknowledged how horrible it w... read more

Beth W 

on BBB

9 months ago

Quoted us $600 for a side mirror replacement came back on day ****** was supposed to be in and now said $1000. Not right. Totally not right. Reason for additional money was well we have to paint it. And further said will now be completed seven to 10 additional days. I'm very sorry for the confusion. Sometimes due to limited parts availability, we may have to go with other vendors to acquire needed parts for customers. When getting these exterior parts for vehicles, yes, they do needed to be painted to match the body color of... read more

Beth W 

on BBB

9 months ago

Quoted us $600 for a side mirror replacement came back on day ****** was supposed to be in and now said $1000. Not right. Totally not right. Reason for additional money was well we have to paint it. And further said will now be completed seven to 10 additional days. 

Stephani R 

on BBB

11 months ago

ZERO STARS My Dodge Durango SRT Hellcat was negligently left unattended. My vehicle was towed to this dealership on June 13th. They did not create a work order until July 3rd, but once they assessed the car, I was told the *** module was on backorder and would not be available until August 21st. When I called on the 27th of August to check on the status, I was told my vehicle was stolen from their property. I was baffled because the car was undrivable. They could not tell me when the part came when it was repaired, and why i... read more

JM M 

on BBB

a year ago

This place is a joke! I make over $21/hr and they couldn't get me approved for a car. I told them from jump I knew no one who was going to cosign for me and they still pressed the issue later just ******* me off even more after a second denial. S**** these people! 

Bell P 

on BBB

2 years ago

Unfortunately you have an employee who is untrustworthy, deceitful, has a criminal record, and posts financial information about your clients on his fake social media accounts and some on his real social media account. ***********************. He has posted pictures in regards to a customer who was turned down for credit (names have been crossed out) and is ready to testify in Court against your company and employee. This is highly illegal and does not look good publicly for your organization. There are also pictures on soci... read more

Whitney L 

on BBB

2 years ago

Purchased a vehicle over 2 years that was damaged on their lot. Upon purchasing it they told me they would get back with me on getting it fixed, as well as gave me a weowe report. After a year of calling ******* over and over getting no where. We called and said they needed to do something else because weve waited and are now moving out of state. Then they were gonna issue a check, its now been 5 months of running around. Everytime we call to see where check is, its always its going out tomorrow. And still nothing!!! They ne... read more

Heather E 

on BBB

4 years ago

Do your research cuz I wish I would have before falling victim! Also was told from a former car salesman that we fell vitin and way over paid for that vehicle. We contacted MCDJR to just go look at inventory, see what the trade in blow out was about and see if any possibility of obtaining a loan with my current situation… spoke to Shira one day and explained my situation she said she would need to ask her manager and get the info I was asking about PRIOR to making the 40 minute one way trip to the dealership. She never retur... read more