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Mercedes-Benz of Walnut Creek
- Car Dealers
- Walnut Creek, CA
About this business
As a 5 year consecutive Best of the Best Mercedes-Benz Dealer, we offer a superior sales & service experience. We have the largest new and pre-owned Mercedes-Benz inventory in the Bay Area, all backed by a clear, upfront price. Whether you visit our world-class showroom or shop completely online, your first service is free when you buy a new Mercedes-Benz. Our Service Center is home to the Elite Owner Program, offering Master Technicians, courtesy loaners, online scheduling & payment, and a certified body shop. You deserve a... read more
Location details
1301 Parkside Dr, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
John was awesome to work with in sales. They also have the lowest prices in the Bay Area, at least for my purchase.
Online listing has different specs than when you actually get there. They also weren't willing to budge on prices at all, even after I found multiple problems. Otherwise the staff was friendly.
Business response:
Hayden, Thank you for taking the time to leave us this feedback about your experience with us. We would appreciate the opportunity to speak with you directly. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Danny knew what I was looking for and when I got to the dealership i had a 11:00am appointment 11:02 we were shaking hands he had all the paper work ready all I had to do was sign and ride. The car was clean and looking great I'm very happy.
Business response:
Hi Dale, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
EXCELLENT customer service, everyone I dealt with at the dealership was thoughtful, courteous, & professional!!
The sales person Never got back to me when I requested to have inspection to be done by the Tesla dealer. Terrible customer service.
Dealer was very responsive and forthcoming with information.
Business response:
Doris, we really appreciate your positive review! We look forward to your next visit! Take care!
Helpful
Business response:
Hi there, thank you for taking the time to let us know how we did. We hope you have a great day!
Awesome experience. I ended up buying my EQB 300 from Mercedes-Benz of Walnut Creek
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Worst experience I ever had with Caleb giving an awful trade value for my 2023 Tesla Model 3 with super low mileage. Then tried to sell me an extended warranty for $5000 and Perma Plate for $1500! This on a Tesla that was wrapped in matte red when the car is originally red which tells me that the paint is probably in poor condition. Also rear carbon fiber spoiler was peeling. This after telling him I was a former experienced salesman from another auto dealership. Train your staff better when handling older and wiser clients.
Business response:
Grant, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Frequently asked questions about Mercedes-Benz of Walnut Creek
How is Mercedes-Benz of Walnut Creek rated?
Mercedes-Benz of Walnut Creek has a 4.2 star rating with 1,986 reviews.
When is Mercedes-Benz of Walnut Creek open?
Mercedes-Benz of Walnut Creek is open now. It will close at 6:00 p.m.
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