Mercedes-Benz of Nashville

Natasha M 

on BBB

3 months ago

I purchased a vehicle in April 2024, and after that I had some issues to where I had to take my vehicle back to the dealership for service and had issues with one of the service managers with assistance. After bringing my car in for service the second time, I received a loner car. A few days later a racial slur came through the car's communication system. which made me feel very uncomfortable. I immediately contacted the general manager and brought the car back to the dealer so that they can look at it. They stated that no o... read more

Jimmy S 

on BBB

a year ago

These people are dishonest and incompetent. I drove an hour and a half on a Saturday with my wife and special needs daughter to come look at a car and had an appointment. I checked in with the front desk and asked for the client advisor I spoke with. After a few minutes he shows up and tells me they’re looking for the keys to the car. 45 minutes later, they found the keys (apparently another person had them didn’t tell anyone he had them). The test drive went well. We came back and started talking numbers. My client advisor ... read more

Tashia B. 

on Yellow Pages

a year ago

They were so kind. Contacted me frequently to update me on the progress of my car. Very personable and invested. Absolutely the best!! 

Ashley C 

on BBB

a year ago

This place is absolutely awful. I am a single mom with two kids and went to this dealership looking for a reliable car. I test drove an Equinox that was fairly priced and very comfortable for myself and children. I noticed there was a sound when I test drove it and the sales lady assured me it was the tires on the road making that noise and that its normal. I checked the tread and could tell the front were more worn than the back but I don't know a lot about this stuff so I specifically asked how old they were. She said all ... read more

Shehreef D 

on BBB

a year ago

These guys are Crooks. I purchased a CLS550 that had a little noise to it. I was unfamiliar with the sound of a Mercedes and the seller told me the car was supposed to be making the sound. Turns out that it wasn't supposed to be making any kind of sound after I brought it to a dealership to be repaired. On top of that, about 2 or 3 weeks after driving the vehicle I kept getting a 'Stop Vehicle, Too Low' message. Now I get this message almost every time I drive the car. Turns out that this is a very serious safety hazard when... read more

Bryan C. 

on Yellow Pages

a year ago

B service went great! Also had rear brakes, rotors and rear tires installed. Fantastic experience! 

David B 

on BBB

3 years ago

We have purchased two Mercedes from this dealership. In August of 2021 we placed a hold on a new 2022 C300. Check for $1000. ' Due to circumstances, we decided to remove the hold, and get a refund on the hold of $1000. Contacted by phone, the sale person. Was told, she would sent us a check and remove the hold. Two weeks went by and did not hear anything. Called twice after that and left messages to please return our call. She did not. E mailed the general manager, who did call, and said he would send us the refund. After 8 ... read more

Tim R 

on BBB

3 years ago

I purchased a new Mercedes Benz from this dealership. I received a recall notice from Mercedes Benz advising me not to drive the car due to a potential and unpredictable engine failure. Additionally I was informed by the Mercedes Benz corporate office that there is currently no "fix" for the problem. So now I have a new Mercedes Benz sitting in my driveway that can't be driven. When I called the dealership they advised me to take the car to the nearest dealership but had no idea when the car could be repaired. No offer of a ... read more

Mike B 

on BBB

3 years ago

I had my pet 2012 SLK350 at this dealership on 7, May 2020 for an A1 service and on the way there my left front wheel speed sensor went out. The labor cost just to replace that one part was $340.73 and I found out later that it takes an average of about 1 hour to replace it. Their hourly labor charge is $104.00. There were comments made on my service invoice by Ryan H*** that I should have my COLLAPSESED transmission, and engine mounts replaced and FAILED battery replaced. I have no problem with the battery or the mounts. On... read more