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Mercedes-Benz of Denver
- Car Dealers
- Denver, CO
About this business
Location details
940 South Colorado Boulevard, Denver, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
you are all getting scammed if you don’t Know why you have that installed or how your car works & functions and just a little bit of physics so you know what and why it’s doing what it’s doing good or bad.. anyway Not too long ago I took my Mercedes in for a recall because my BRAKES ! Yes BRAKES stoped working I knew what the problem was plus I got a Mercedes master mechanic friend and we both knew what the problem was but no Mercedes of Denver said it was because my tires were the wrong size and the wheel sensor was burned ... read more
The service department stinks. To call it customer service is an oxymoron, in fact the people who meet with the customers are the morons. Scheduled a routine service, change the oil etc on Tuesday for the service to be done the following Tuesday. Showed up as the first vehicle at 7 AM, the vehicle had not even been looked at at 2:30 PM. Don't go here, there is no service.
Business response:
Hello, Thank you for voicing your concerns! My name is Kelsey K******* and I am now in charge of Customer Relations at Mercedes-Benz of Denver. I want to apologize for any miscommunication or inconveniences you may have experienced with us in the past, and thank you for your valuable feedback. My mission is to improve the overall customer experience at our dealership. Each individual opinion helps me to identify our areas of opportunity and make a positive impact on how we demonstrate our customer service and processes. Here... read more
I visited the dealership with my mother this evening at about 6:30pm to test drive, and possibly purchase a GLC 300. We were met with no greeting and no initial help. There were several staff members who walked by us without inquiring if we needed assistance. We were finally greeted by someone about 15 minutes later after trying, unsuccessfully, to gain someone's attention and asked to test drive a vehicle. The salesman said he would be right back. While he was on his way to find a salesperson another couple flagged him down... read more
Business response:
Hello, Thank you for voicing your concerns! My name is Kelsey K******* and I am now in charge of Customer Relations at Mercedes-Benz of Denver. I want to apologize for any miscommunication or inconveniences you may have experienced with us in the past, and thank you for your valuable feedback. My mission is to improve the overall customer experience at our dealership. Each individual opinion helps me to identify our areas of opportunity and make a positive impact on how we demonstrate our customer service and processes. Here... read more
Bate and Switch. Advertising used car for sale that does not exist . Attempting to lure buyer, once in showroom with other cars. Would have given zero stars as deserved.
Business response:
Hello, Thank you for voicing your concerns! My name is Kelsey K******* and I am now in charge of Customer Relations at Mercedes-Benz of Denver. I want to apologize for any miscommunication you may have experienced with us in the past, and thank you for your valuable feedback. My mission is to improve the overall customer experience at our dealership. Each individual opinion helps me to identify our areas of opportunity and make a positive impact on how we demonstrate our customer service and processes. Here at Mercedes-Benz ... read more
Frequently asked questions about Mercedes-Benz of Denver
How is Mercedes-Benz of Denver rated?
Mercedes-Benz of Denver has a 4.1 star rating with 2,174 reviews.
When is Mercedes-Benz of Denver open?
Mercedes-Benz of Denver is open now. It will close at 7:00 p.m.
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