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Mercedes-Benz of Bedford
- Car Dealers
- Bedford, OH
About this business
Location details
18122 Rockside Rd, Bedford, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible experience,took 4 weeks to figure out how to have the trunk close on a 1 yr old very expensive car Turns out they were at fault with wrongly wiring Very unprofessional people
Rude unprofessional people who will rip you off. Stay away from this hillbilly dealership at all costs
They are rude they just want your money took my car to the auction before the deal was closed and told me it’s going to take a few days to get it back but want they car back
Business response:
******** I would like to learn more about your experience so we can better understand how we might improve. We pride ourselves on the high-quality standards we maintain here at Mercedes-Benz of Bedford. Could you please email your preferred contact information to me at blaughton@penskeautomotive.com? Thank you, Bob ******** General Manager Mercedes-Benz of Bedford
only 3,777 miles drove and we already having problems with SUV GLC 300 , the response of the dealer, well we can't help you, when the vehicle is a pre-certefied by them, no body else even their mechanic recorded a video and said what is need to be done, but they just don't care.
They people charge me 2900 for anew bumper but put my old one back on and said it was new. Stay away from that crooked place. I’m going to attorney general office
Salesman Dave assured me and my wife that her credit wouldn't be shotgun and they sent it to 5 banks and we were told it would be 2 inquiries on her credit report now its 5 new inquiries. Not happy about THE LIE THAT WAS TOLD TO US. Wouldn't recommend this DEALERSHIP TO ANYONE!
On December 28, 2021 I purchased a 2011 BMW X3 from this dealership after contact with your sales associate, Ian. After viewing your advertisement in ********and your website, and being assured it was in excellent mechanical condition and it was thoroughly look over by your mechanics. Within a week, I was backing out of the driveway and heard a pop from the passenger wheel well. I took the car to my mechanic and he said the spring had snapped due to excessive rust and was sitting on the tire. He replaced the spring at a cost... read more
Business response:
Hello ****, I hope all is well and thank you for sending me this information. We’re sorry to hear that you’re having some mechanical issues with your vehicle. We did review your file and concluded that our dealership is not at fault for any future repairs needed on your car. This vehicle had 93,065 miles, was eleven years old, and was sold to you as an “AS IS” vehicle. Please see the attached contract disclosed to you and confirmed by your signature at signing.
Had a service scheduled for today. Service adviser advised me that they will take a look at the issue and that I could wait to see what they find. 5 minutes later another person needed a signature to let me know that they are looking at the vehicle. 2 minutes later the same individual came back and said that I am 10th in line and that they might not be able to get to my car today. I made the appointment 3 weeks ago. I wanted to chat to the advisor and the previous individual advised me that he did not know what was going on ... read more
Excellent work! I was pleasantly surprised during my first time visit to the Mercedes Bedford dealership for service. The Customer Service Rep, Aaron, was professional, courteous, and also friendly. Most of all, the maintenance on my Mercedes was done in an outstanding manner. The customer lounge was spacious and an enjoyable place to wait. The reason for my surprise is because of the disappointing experience that I have had with the Akron area shop. That facility's work was very unsatisfactory. It was worth the extra drive ... read more
Frequently asked questions about Mercedes-Benz of Bedford
How is Mercedes-Benz of Bedford rated?
Mercedes-Benz of Bedford has a 4.5 star rating with 1,609 reviews.
When is Mercedes-Benz of Bedford open?
Mercedes-Benz of Bedford is closed now. It will open at 9:00 a.m.
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