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Mellow Mushroom
- Pizza
- San Antonio, TX
About this business
Location details
115 N Loop 1604 E #2100, # 2100, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Staff was rude, no room for a high chair my kid almost slid out of the booster. They said they had no high chairs. Food came out cold, we were still eating and our waitress wanted to box our pizza. It was Fathers day and By far theyy made it the worst day . It's understandable your busy, but you should accommodate to a family with a small child. I was planning on taking my employees on a business lunch here. Instead we will not be returning and I'll be sure to tell people who ask how horrible this place is to their customers... read more
Business response:
Diamond, I know you've been back since this and you KNOW we love you. How bout that upgrade? btw, did you make it by for the vegan pies? If so what was your fav?
Excellent food! The artichoke spinach dip is fantastic. I also had the Kosmic Khoas (I think it was called?) which is a pizza pie with red sauce, pesto, mozzarella, sun-dried tomatoes, feta and Roma tomatoes. So good! Reheated 2 days later in the oven and tasted just as great! Service was upbeat, sociable, and very attentive. Check them out! Picture of the pizza in the comments
So the reason for the 3 stars is simply because the service from our waitress was extremely slow and we waited about 45 minutes for our food. The fastest she moved is when it came time to swipe my card. If it was a busy time of day, I'd be completely understanding but it wasn't. The pizza is by far my favorite pizza so I give it a 5 star but the overall experience was a 3. Also, the soda was extremely flat for some reason.
Business response:
Jeremy, Our pizza is pretty dank. Thanks for the review. We'll look at that soda issue, and a definite coaching opportunity for our staff. Thanks again. Stay Mellow.
This was the second time in a row there was a problem with my husband's pizza . . first time they burnt it, served it, but made him a second one. Last night, the kitchen screwed up and sent out a small instead of a larger pizza, but only charged us for one of them. My Mellowterranean was wonderful. The waiters were great, but from what I've read and experienced, the kitchen staff has most of the issues.
Business response:
Thanks for the review Mary. We are working on training up some new, solid pizza cooks to make sure it's awesome going forward! Hope you have a great rest of your weekend.
Everything was wonderful up until our waitress had some friends of hers show up and she was dismissive.
Business response:
Elizabeth, can you pm a little more info on the server please. Want to nip this in the bud so you get the service you came for! Thank you!
Clean, friendly staff and delicious!! I miss the location on Guadalupe. Austin needs a south location!!
Business response:
Thank you for the review
It was my first time there and experienced exceptional service. My server Josh was on point. Will keep coming back
Amazing pizza, great service, as well as an amazing management staff. Can I give them 10 stars? Always enjoy coming to this establishment!
Took 40 minutes for pizza to come out and when it did it was burnt, dry, and they were stingy with the toppings and sauce. I had to ask for sauce on the side. Also, the pita that was served with the hummus was also very dry and tasteless. Hummus tasted very average. Husband's beer was half foam. He had to tell the waitress when he ordered a 2nd to make sure there was more beer than foam the next time. Place was clean and waitress was nice and apologetic but we will not return. I am a big pizza lover and I ended up throwing l... read more
Business response:
Diane Cisneros, again if we are aware of the issues we will gladly make right by you. Last thing we want is for you to leave unhappy. Again, if you can PM a little more info and your contact info we will gladly do right.
Frequently asked questions about Mellow Mushroom
How is Mellow Mushroom rated?
Mellow Mushroom has a 4.5 star rating with 3,608 reviews.
When is Mellow Mushroom open?
Mellow Mushroom is closed now. It will open tomorrow at 9:00 a.m.
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