Media 3

Gerritt M 

on BBB

3 years ago

If I could give Swyft connect media 3 a review of negative 5 I would, they are by far the worst internet service I have ever seen and the services is terrible, and they will lie at the drop of a hat Our internet service has not worked properly in a few years, but they will not give you credit on your **** and you cannot speak with a manager the same old ******** they will call you back next step in to contact the ********* service commissioner 

CASEPTLA B. 

on BBB

3 years ago

SWYFT CONNECT TOLD ME IN ORDER TO PUT THE INTERNET SERVICE IN MY NAME, SHE TOLD ME TO EMAIL MY LAND DEEDS TO THEM TO PROVE THAT I OWN THE PROPERTY-THIS IS UNETHICAL BUSINESS PRACTICES & WILL CONTACT FCC TO FILE A COMPLAINT-THANKS *****************************???? 

Jr J 

on BBB

3 years ago

I have called multiple times in regards to internet keeps going offline. Their technical support likes to send a hard reset to the modem which may help at the time. I have called other times as just now as my service has been offline since since **** last night and now its **** the next morning because my security cameras has stopped working since then. Back to calling now for technical support when the options says hit 2 for outage it hangs up on me and when I call back to choose a different option it tells me the office is... read more

Phillip S 

on BBB

3 years ago

Absolutely terrible all the way around (reliability and customer service). Channels constantly out and what channels are working are extremely fuzzy. Unreliable internet service. When I moved into my home in June 2020 Swyft ran a temporary line (laying on the ground) from the pole to the house which crossed my driveway and we had to drive over it. Said they would be back in 2 weeks to bury it. The line was damaged over the course of roughly a month due to driving over it with vehicles. They came back out and tied the line to... read more

Ruth H 

on BBB

3 years ago

For 2 days there is no coverage and I WORK FROM HOME FOR A LIVING. This could cost me my job. I have to live in Mississippi for my elderly mother and am working remotely to do that. But maybe not for long!!!!! 

Terry W 

on BBB

3 years ago

Poor service and maintenance for cable and internet. We have had ongoing issues for 6 months or more concerning cable quality and channel availability with no improvement. Internet is unreliable. 

Troy R 

on BBB

4 years ago

Internet customer and constant outages since starting with this service but live in small town and options are limited. Never credits downtime upon request. Out 6 days in March/4 days in April, and billed in full after requesting credit for days of NO SERVICE! Tried contacting 3 different times today to report yet another outtage. Requested callbacks twice, called back after waiting over an hour each time. Still on phone, 3rd call, no callbacks from before so staying on line and waiting over 1 hour 15 minutes so far... They ... read more

Madison W 

on BBB

4 years ago

They are new to the area and installed fiber here. They took my money on 3/25/21 for the first months payment for service and had technicians come and install a line to the house and install the modem. The tech said someone would be back out by the end of the week to finish the connection and we would have service. No one showed. 2 weeks after the original techs came out a independent contractor came and buried the fiber line the tech ran to the house and said he was a independent contractor and didnt know when the service w... read more

P O 

on BBB

4 years ago

This is by far the worst ISP I have ever encountered. Consumer's Original Complaint : The internet service is extremely inconsistent and slow, with terrible customer service and tech support. The internet plan that we have is supposed to be 35 Mb/s, however, I have only seen this speed once for about 10 minutes. Most of the time the speed is approximately 1-10 Mb/s. Aside from the substantially slower than advertised speed the internet service is frequently nonfunctional for long swathes of time. This service is by far the m... read more