This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
MedExpress
- Walk-in Clinics
- Lutz, FL
About this business
As a neighborhood medical center, MedExpress offers a broad scope of urgent care, employer health and basic wellness and prevention services and coordinates care with other area health care providers.
Location details
22945 State Road 54, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Went to get a X-ray and was pretty much told by The person that answered the phone , her name was China, that the wait would be hours and I said I was willing to wait because I didn’t want to go to the ER and her reply was well we are full of Covid here so you should just go to ER. I would hope that a employee would assure a patient that they are cleaning and try to keep everyone safe but that is not what I was getting from her. I asked her if she knew of another walk in place I could go and she said no. This is my second ex... read more
Business response:
Hi Heather -- It's important to us that we provide compassionate and timely care to all of our patients and we’re so sorry if we fell short this time. We’re experiencing high volumes in many of our centers and our teams are working hard to care for our patients safely during this busy time. We know wait times have been long and it can be challenging to get through our phone lines, but we appreciate your patience and understanding. Please know your feedback is important to us and fuels our commitment to providing quality care... read more
RecommendedWent for a a Covid test yesterday. Staff was extremely pleasant and helpful. They were extremely busy but very attentive to questions. Would highly recommend them.
Business response:
Hi, Kathy − Thanks so much for sharing. So glad you had a great experience and that we were able to give you the care you deserve!
I’ve used this facility twice now and after this morning I won’t be back. A month ago I went here for a pre-employment drug screen and I sat in the waiting room with one other person for over 90 minutes. This morning I went in for a covid test (negative btw) and they wanted to order every test they could to try and up charge the visit. No, I do not need a full series of chest X-rays for a raspy cough. They even went so far as to say I wouldn’t be allowed to leave without getting them. Then they took my vitals well into irrit... read more
Business response:
Hi Adam -- We’d like to look into this for you. If there is something we can do to help you, please DM us your full name, preferred contact info, the center you visited, and the date of your visit. Thanks! http://spr.ly/6181HPVrJ
my family has had 3 Covid in the last 2 weeks. our visit six days ago went very well, we were the sixth car to arrive at 7:45 and the staff greeted us around 8:15. They communicated very clearly and we knew what was going on. We came for another visit today for a different family member, not wanting a covid test, as most of our family has already had tested negative. This family member had a televisit on Thursday but the antibiotics are not working, we did not want a televisit, as the symptoms need to be checked out in perso... read more
Business response:
Hi Shane -- We're so sorry to hear that you did not have a positive experience at one of our centers. It's important to us that we provide compassionate care to all of our patients, families and communities – especially in times of need. We will be sure to share your feedback with our center management team for their review.
Absolutely terrible 2 hours to hear they weren’t really sure what was wrong with my husbands foot , and to just wrap an ace bandage around it and keep it up. Went in to see if it was possibly Gout and then when asking the doctor she said it was possible but they can’t test for it so to just ice it. When he expressed our concern for it she said to just follow up with a primary. Like that is why we were there ? We couldn’t get into the primary?! It was like visiting the school nurse I’ve chips and a cough drop and sent you bac... read more
Business response:
Hi Kasey -- We’re sorry for your frustration. If there is something we can do to help you, please DM us your full name, preferred contact info, the center you visited, and the date of your visit. http://spr.ly/61891mnAz
Went in for an ear infection couldn't be seen due to the fact they couldn't figure out how to bill my insurance even though they are an in-network provider for said insurance, said I could pay up front and get reimbursed later. So worried are they about being stiffed 15 dollars they turned away a patient. Told me to try another care facility, even though it was after 5 pm and all others were closed. Utter incompetence .
this place is a joke staff is not professional at all.
Frequently asked questions about MedExpress
How is MedExpress rated?
MedExpress has a 3.4 star rating with 280 reviews.
When is MedExpress open?
MedExpress is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com