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McSwain Carpets & Floors Corporate Headquarters
- Flooring
- Sharonville, OH
About this business
Cincinnati, Dayton, and Northern Kentucky's premier flooring provider of the Quality Brands (Karastan, Shaw, Mohawk, Mannington, Armstrong) and Hardwood Sand & Refinish services.
Location details
2430 E Kemper Rd, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedIn our living room, the seam was so noticeable, I had them come back to fix it. It still looks horrible. 3 bedrooms had to be replaced because the carpet had a default in it. They came back with the new carpet but the master bedroom was cut incorrect. Had to reschedule again. We have had more problems with this company. We do NOT recommend McSwain carpet. I wrote a letter to Mr. McSwain to make him aware of our issues. he NEVER contacted me. Wow, never expected this type of service.
Bad experience at the Centerville store on Saturday. Staff acted like they did not want to help us look for carpet. Bought a lot from McSwain ovet the years. Customer service is not good right now. You will lose customers this way.
Love my new carpet and the gentlemen that laid it did an outstanding job.
They installed my floors during our build. We recently had dishwasher leak two weeks ago. They came out and did estimate but have yet to give us quote. Multiple calls and promises to call me back and they can’t. Beyond frustrating! Poor customer service.
I was in Mason store today & only 1 in store when I got there. Joe, the salesman, was trying to talk down another carpet place that was offering free install and only show me carpet that was not the sale carpet I wanted to see. It was on the other side of the display. I found it and pulled 2 samples to get total price. The salesman dumped me rather quickly then for a couple, who came in 5 minutes after me, when he found out that I was looking at a carpet that was not expensive enough. I was left holding the samples, waiting ... read more
This company has decent prices but customer service is an absolute joke! You pay half up front (pretty normal) but there is no follow up with customers. When I followed up with them 4 days after I was suppose to be contacted they told me my carpet had been in for Almost a week and no one contacted us and they couldn’t install for two more weeks after we already waited a month for the carpet to even come in. Clearly once you pay them half they could care less about your needs as a customer!
Had a great experience with Lee Jones at the Beechmont location! I called to get some flooring repaired as I had guests coming from out of town and my dog decided to destroy some carpet days before. Lee went above and beyond to get someone out to my home for a quick repair. This is what customer service is all about! Thank you Lee! Highly recommend the Beechmont location.
Frequently asked questions about McSwain Carpets & Floors Corporate Headquarters
How is McSwain Carpets & Floors Corporate Headquarters rated?
McSwain Carpets & Floors Corporate Headquarters has a 3.6 star rating with 71 reviews.
When is McSwain Carpets & Floors Corporate Headquarters open?
McSwain Carpets & Floors Corporate Headquarters is open now. It will close at 5:00 p.m.
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