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McSwain Carpets & Floors Corporate Headquarters
- Flooring
- Sharonville, OH
About this business
Cincinnati, Dayton, and Northern Kentucky's premier flooring provider of the Quality Brands (Karastan, Shaw, Mohawk, Mannington, Armstrong) and Hardwood Sand & Refinish services.
Location details
2430 E Kemper Rd, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered my carpet and then the delivery day came. Installers were very nice, however after they pulled out all the old padding and carpet, they noticed the new carpet was defective (bad lot). Even with the defective new carpet being a bad lot, they had to go ahead and install because they already removed the old padding/carpet. **************** called and stated they were going to rush another order and then make sure they inspected prior to delivery. That was over two weeks ago and now the new order is ready, and it did not... read more
BED BUGS FOUND AFTER CARPET WAS LAID. Our sales person, ***** from McSwain was wonderful to work with. He was knowledgeable and very patient with us during the decision making process. However, the installation was less than great. Five days after our carpet was put in we found a bed bug crawling around on it. This was confirmed by an exterminator. We had to turn our house upside down, cleaning and checking everything. A second one was found on the laid carpet and a third in the rolled up extra carpet in the basement. None w... read more
Business response:
We thank you and value your business. Our Senior Director of Installation has spoken to you a couple of times. We do apologize that you were not contacted back as promised. You spoke to him this morning, 8/8/22, and he apologized to you as well that he was out unexpectedly due to a health issue. At that point another member of management should have contacted you. We have set in place a new procedure to ensure that this does not happen in the future. After the first time that you spoke to *** he did have discussions with the... read more
BED BUGS FOUND AFTER CARPET WAS LAID. Our sales person, ***** from McSwain was wonderful to work with. He was knowledgeable and very patient with us during the decision making process. However, the installation was less than great. Five days after our carpet was put in we found a bed bug crawling around on it. This was confirmed by an exterminator. We had to turn our house upside down, cleaning and checking everything. A second one was found on the laid carpet and a third in the rolled up extra carpet in the basement. None w... read more
Business response:
We thank you and value your business. Our Senior Director of Installation has spoken to you a couple of times. We do apologize that you were not contacted back as promised. You spoke to him this morning, 8/8/22, and he apologized to you as well that he was out unexpectedly due to a health issue. At that point another member of management should have contacted you. We have set in place a new procedure to ensure that this does not happen in the future. After the first time that you spoke to *** he did have discussions with the... read more
McSwain Carpets & Floors - aka- **** ***. doing business in Kentucky as a **** *******Liability Co. WOW!! Where do I start? 98 DAYS, yes NINETY EIGHT DAYS to install flooring in a family room an office, stain a hallway and carpet on basement steps. The cost $9,424.50, $5000.00 up front cash, the balance $4,424.50 to get the job done. Yes it was all paid. What was McSwain doing with that money? 98 DAYS! Is this the Gold Standard the A+ rating McSwain rates and raves about. Or did McSwain take advantage of 80 year old seniors.... read more
At this point, if I had the option of posting a quarter star, I would. We had carpet from McSwain Carpet on September 13th, 2021. There was a measurement mistake made and also a color contrast in part of the carpet from the factory. I understand these things happen. It is now the 29th of October 2021, and I have no resolution and have had zero, and I mean zero, communication from McSwain Carpet except when my wife or I have initiated the phone call or stopping in to the location from which we ordered the carpet. I have met w... read more
Business response:
********************,We do apologize that we were not able to complete your installation initially due to a defect in the material. Our process at that point in time is to open claim with the manufacturer. Once that was settled we ordered the new material. We received the material from the manufacturer late on 10/29/21 and you should have received a call on 11/1/21 to schedule the installation. Please let us know if there is anything else we can do for you.
I ordered laminate on March 31, 2021. I have to put my house on the market on April 25. We have to move to a one floor assistant living cottage. I signed the contract today. If I can’t get the flooring installed I will not be able to show my house. I am told that the sales person has no control over when the trim will come in. He has nothing to do with installation dates. I was told that he has many customers. On March 31 I signed a contract with Mc Swain and put $2500.00 down. I am told that the laminate is in and they are ... read more
Business response:
Mrs. *******, We were able to move you up on our installation schedule to accommodate your dates. We are installing the floor today. Due to the manufacturer delay on the trims, we are working on a solution to install those as the final stage of completing your job. We value and thank you very much for your business.
Professional installation, beautiful product, And it was on sale! Everyone was very nice and professional. Thinking about 1 more room I am sure it will be from McSwain.
RecommendedLee Jones was great. The Beechmont store has a great selection.
Frequently asked questions about McSwain Carpets & Floors Corporate Headquarters
How is McSwain Carpets & Floors Corporate Headquarters rated?
McSwain Carpets & Floors Corporate Headquarters has a 3.6 star rating with 71 reviews.
When is McSwain Carpets & Floors Corporate Headquarters open?
McSwain Carpets & Floors Corporate Headquarters is closed now. It will open tomorrow at 8:30 a.m.
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