Mazda at Art Hill

Robert B 

on BBB

a year ago

DO NOT BUY FROM ART HILL. I recently bought a used BLUE CERTIFIED vehicle from them, recieved it with a 1/4 tank of gas, no oil change done. The detailing looked as if they were wiping it with oily wraps. Their ad said fully serviced, its been far from it. After having it for 3 days the transmission was getting rough. I took it in and its been in the shop for about a month and I still dont have it back. So I was only able to drive it 3 days. During this whole time I still havent been able to get a rental even though their wa... read more

Jeffrey S 

on BBB

a year ago

On September 23rd at approximately 9:19 am CST, I had a conversation with *********************, Service Manager at Art Hill who not only called me ************** but also threatened to due bodily injury to me by saying, If you were here, Id punch you! He was at his desk where there were at least 4 other service associates who work, where I could hear their background laugher. This was all because I questioned the $100 deductible extended warranty through Endurance from which I questioned the current repair was missed after ... read more

Carl B 

on BBB

2 years ago

On 6/22/2023 my 2016 **** Explorer (purchased from Art Hill **** & Serviced there since) was brought in due to a leak of coolant. It was determined to be the **** Motor Company water pump issue which I agreed to the repair without complaint. After the $3,000 repair, my AC didn't work and the CV Axel boot was torn and leaking oil, due to this major engine repair (this job is a major engine job, torn down to the timing chain). They denied the CV Axel issue and on a third trip back replaced it after getting the ** involved beca... read more

Osiris S. 

on BBB

2 years ago

This service ***** does not take accountability for their bad or inexperienced mechanics. They did a crappy tuneup job to my 2016 **** explorer which after some months affected my catalytic converter. I spoke to several mechanics and every one of them said a horrible tuneup job will affect your catalytic converter in less than a year. Well about 8 months after I had them do a full tuneup, my check engine light came back on. At first they said I needed another tuneup. I showed them the receipt from the tuneup that was from th... read more

Jon M 

on BBB

3 years ago

If anyone ever purchases a mazda vehicle in ***************** DO NOT GO TO ART HILL *************************** they have trash business practices, trying to charge a storage fee when they have an empty lot, threatening to tow my car somewhere else, the ** threatened me(lol). Service doesn't do warranty work they promised. This place is trash, avoid it. I have purchased two vehicles there personally in the last 3 years and this is the way they treat me lmao. Pass this along please. 

Thomas K. 

on BBB

4 years ago

I have always purchased ford products but not any longer. Art hill ford service is extremely poor!