Peevedpatient on DR.Oogle
5 years ago
10/12/2015, 09:55 AM
Quite possibly the WORST customer service and concern for patient well-being I have ever received. In mid-September I had what amounts to a dental emergency when an old crown fell out and based upon a recommendation, attempted to schedule an examination with Dr. Ferguson. Four calls and voice messages left later I finally reached someone in the office who either cared nothing about his patients or knew ZERO about dentistry.
I scheduled an appointment for 8AM on 9/14/2015 due to a busy day. I was left waiting for TWO HOURS! After the initial exam, Dr. Ferguson spent 90 seconds with me and said they would put a temporary crown on and then a permanent one - but I need to come back. After he left the exam room the dental tech told me that was a terrible idea and that I should make sure to have him take another different type of x-ray, and have a different procedure scheduled!!! So I did.
The day before my next appointment (10 days later - did I mention this tooth was KILLING ME?) the same super-friendly office person calls me to say they will not do my treatment without prior insurance OK. I told them I would pay cash/credit, etc. She said this is not how they operate. We are now close to three weeks since my first call(s). A week later I send the Dr. Ferguson - to his personal email - the letter stating that my insurance will pay for everything. This is on Monday, 10/5/2015. No response. I resend on Thursday, 10/8/2015. No response. I call today and find out they received it, never bothered to respond via email, call, smoke signal, etc. I am beyond livid.
This is a clear case of some guy that has enough of a client base to be fat and happy and not care about new business nor more importantly, someone that has a massive toothache for CLOSE TO A MONTH!!!
Bad customer service. Bad dentistry. Bad people in general. I think I would recommend tying your tooth to a door handle and slamming the door. Stay AWAY.