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MasterGuard Pest Control Inc.
- Pest Control
- Waukesha, WI
About this business
Each of the MasterGuard Pest Control owners have their own areas of expertise. Dennis, Aaron, Barry and Brian all worked many years previous for multiple pest control companies before starting their own pest control company in Oklahoma over 14 years ago. They have owned and operated A+ Pest Control, Inc. in the Oklahoma City metro area where they had over 6,500 residential and commercial customers. Lance has also worked many years previous for multiple companies as a technician, salesman, and pest control manager and has bee... read more
Location details
15 Jericho Dr, Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have used MasterGuard for almost a year now to control mainly a spider issue at our residence. Since having them come to our home to spray, we have seen almost no spiders at all-or any other little critters that they treat! Its amazing! I wish I would've had them come to treat our home years ago. The service is simply amazing and we couldn't be more pleased. The employees that come to our home are very positive, clean cut, very friendly and respectful people and we would have them in and around our home any day. Highly re... read more
Terrible business! I use the service more than one year and I think it is waste money. I tried to cancel the service after one year but the way of the cancellation is so hard. The costumer servicer(Ben) is rude. He is a lier. I checked the google review, a lot of costumes faced the same problems, can not cancel the service. I called, emailed and wrote to the office , no response. When I called again, told me that they received nothing. This means I did not cancel the sevice. They came to again. I paid again. It is terrible. ... read more
Customers Beware I made an appointment to have MasterGuard Pest Control come to my home to spray for bugs. When I called to make an appointment they said the charge would be $125, When I gave the service man my $125 check for the service he asked me to sign MasterGuard's forms to show they had provided the service. What I didn't realize was one of the forms was a service agreement for an additional spraying at an additional cost of $125. My attempts to resolve this issue with the company was met with absolute resistance. In ... read more
We have been with Master Guard Pest Control for over a year now and are extremely pleased with the thoroughness of their inspections and treatments. They have fulfilled our highest expectations and we would recommend them.
I do NOT recommend this company. I used them for over a year and was not happy with my experience. I continued to have issues with excessive spiders and bugs on my property while using their service. When I called to request support they did send a service technician out to re-treat my property; however, it did not help. When I attempted to cancel my service via phone call, they were very disrespectful and implied that it was my fault for not monitoring the situation more closely myself. They told me that they do not accept ... read more
Business response:
I am sorry you have not been satisfied with our service. We strive to provide the best pest control service for each of our customers. Unfortunately we are only scheduled to be out at your property once every three months. For the majority of our thousands of customers this is enough to control their bug problems. In some cases though, we understand that things to come up between services. This is why we offer free services between the paid quarterly services. One of the great things about the quarterly service you had signe... read more
We are EXTREMELY unhappy customers of MasterGuard of WI. We tried their services for one year....and quite frankly saw little results. When we told the service provider who came to our home in May 2016 that we wanted to discontinue the service, this person advised us that we needed to put this in writing. We did this while the service provider was at our home and my husband and I both signed the document. We were told that it would be given to the correct person at the main office and that the service would be suspended. Las... read more
I have had a horrible experience with MasterGuard Pest Control. They don't keep their promises, are rude, and when and if you decide to cancel they do not tell you how to do so. They are rude, condescending and the product which was supposed to take care of ants on my hill did not do a thing. People are poorly trained and their customer service is severely lacking. Best advice, call someone else!
Business response:
We are sorry to hear you didn’t have a great experience with our company. We strive to maintain excellent service as a company that has a great track record of taking care of our several thousand customers’ pest problem. We understand that since pest control is not an exact science that sometimes it can take more than one treatment each quarter to accomplish this. That is why we guarantee our service and are more than willing to come out to our customers’ homes in between their paid quarterly services at no extra cost. We we... read more
I was misled by the rep who stopped by (name-droppping all of my neighbors who "signed up") I was not at all aware I was signing a 12 mo agreement. They continued to come, and bill me nearly $100 an application. I originally requested the granular lawn treatment, and realized I wasn't receiving it when my family and I were attacked by some sort of biting insect from our patio/grass area last summer (shortly after the 2nd treatment). In addition to that, I still have spiders everywhere on the inside and outside of my home. I ... read more
Business response:
Customer had signed up with us on a quarterly service agreement. Each customer is provided a copy of that agreement upon signing up with us and can request a copy of it at any time. We offer to come out for free in between the paid quarterly services if there is a problem. Since we are only scheduled to be out at the property every three months we rely on our customer letting us know if they are having issues so that we, as a team, can eliminate the problem. We have sent out a technician, free of charge, a couple times for t... read more
I have been trying to cancel my service with MasterGuard for over one month now. I contacted their office via phone in mid-July and was told that my request to cancel need to be submitted in writing. My written request for cancellation of service was mailed to them on July 20, 2016. On August 1, 2016, MasterGuard still sent someone out to service our home without providing advanced notice. I contacted MasterGuard on August 1, 2016 to find out why my home was serviced in spite of my cancellation request. I waited over 20 minu... read more
Business response:
I talked to **** on 8/1/16 and got his account cancelled out. I asked **** to send me a copy of the cancellation letter to be sure that we had it. I did not want to put him on hold again to go and look it up in his file. I waited until I received a copy of that cancellation letter and upon receiving it voided the charge. I was unaware that the batch had already settled for the day. **** called in on 8/4/16 to let us know that he had been charged for that 8/1/16 service. I immediately refunded the charge and apologized for my... read more
Frequently asked questions about MasterGuard Pest Control Inc.
How is MasterGuard Pest Control Inc. rated?
MasterGuard Pest Control Inc. has a 3 star rating with 33 reviews.
When is MasterGuard Pest Control Inc. open?
MasterGuard Pest Control Inc. is closed now. It will open tomorrow at 8:00 a.m.
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