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MasterGuard Pest Control Inc.
- Pest Control
- Waukesha, WI
About this business
Each of the MasterGuard Pest Control owners have their own areas of expertise. Dennis, Aaron, Barry and Brian all worked many years previous for multiple pest control companies before starting their own pest control company in Oklahoma over 14 years ago. They have owned and operated A+ Pest Control, Inc. in the Oklahoma City metro area where they had over 6,500 residential and commercial customers. Lance has also worked many years previous for multiple companies as a technician, salesman, and pest control manager and has bee... read more
Location details
15 Jericho Dr, Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have used Masterguard (Delafield, WI) for several years when we first moved to Wisconsin. We had the same issue with the contract being continued without our approval. Trent, the person I spoke to who went door to door in my neighborhood did not say that it was a year contract I was signing up for (literally, I signed a sheet on a clipboard). I complained to anyone I could tell at their office and it was "resolved" when they moved my service to month-to-month. Now, it appears that they sold their business to Orkin. Having ... read more
I have used Masterguard (Delafield, WI) for several years when we first moved to Wisconsin. We had the same issue with the contract being continued without our approval. Trent, the person I spoke to who went door to door in my neighborhood did not say that it was a year contract I was signing up for (literally, I signed a sheet on a clipboard). I complained to anyone I could tell at their office and it was "resolved" when they moved my service to month-to-month. Now, it appears that they sold their business to Orkin. Having ... read more
They did their job well. My complaint is being billed for work I did not ask for or receive. I signed a contract for 4 treatments in a year's time. I got them and paid for them. Now they say that the contract continues if I don't notify them. They didn't tell me that. I feel it is dishonest for them to make me pay the service fee for something I didn't want or get. They feel they can bill me for getting nothing. I agree with the reviews below. Dishonest company.
Business response:
On 8/21/17 this customer contracted us for quarterly service and signed an agreement for 5 quarterly treatments. The second sentence of that agreement states that after the initial agreement period, service will continue to be rendered until we are provided 30 days written notice of cancellation. This is because we do our routing about a month in advance, and most of our customers do elect to continue service past the initial agreement period. On 9/21/18 we sent out reminders for the next service, at which point the customer... read more
This company uses deceptive business practices to trap you in a perpetual contract. I was under the impression that I'd signed up for a specific time frame and was surprised to find out that they continued the contract beyond the original term. They gave me two days notice for a treatment that I wasn't expecting and then insisted I had to pay for a treatment I didn't want and cancelled because I hadn't given them 30 days notice.
The company traps consumers in a perpetual contract and provides minimal services quarterly. They canvased our neighborhood for sign-ups door to door originally. Our mice issue was still existing 4 months after initial visit when they called to schedule a "paid" quarterly visit. They refused to cancel the contract. They have yet to come up with a plan to control the mice, yet still require payment. The manager stated that their policies "require a year contract because it sometimes take a year to control the problem." She al... read more
Business response:
I am sorry to hear you have had a negative experience with our company. Our customer service manager shared your email and the details about your phone conversation yesterday with me and I want to just address a couple of misunderstandings so that, going forward, we can have a better experience together as we try to rid your garage of mice. One of the biggest misunderstandings I am seeing when I review your notes and the conversation you had with our customer service manager is our re-service policy. We absolutely offer free... read more
The company traps consumers in a perpetual contract and provides minimal services quarterly. They canvased our neighborhood for sign-ups door to door originally. When I called to adjust services (none needed in winter and didn't want unnecessary spraying for non-existent problems), it was more expensive to reduce frequency of visits or have service "as needed". Ben, the company representative, was more interested in upselling or convincing me to keep the contract then to provide alternate services or options for the customer... read more
Business response:
We require cancellation in writing so we have a hard copy to put in your file. We have found that it is easier for all parties involved if there is something on file that we can reference just in case a mistake is made. The reason semi-annual or one-time services are more expensive has to do with the fact that there is simply going to be more problems and more work to be done each visit if we are only coming out once every 6 months or once a year. The nice thing about the quarterly service is that it is more like a maintenan... read more
Do not use this company. I did use their service for the extent of my service agreement which was until July of this year 2016. I got an email stating they were going to do another treatment in Oct 2016. I called the office and wanted to know why they were continuing the service they never called back. I forgot about it until I got my Master card bill, on it was the charge. Called the office and tried to cancel they just will not take no for an answer. They tried to tell me why I still need the service and I finally had to r... read more
Business response:
I am sorry you did not receive a call back when you called on October 18, 2016 at 1:55 pm. Your message was assigned to be returned by one of our customer service representatives. I will follow up with that representative to why that message wasn’t returned and take appropriate action. It is policy in our office to return any message the day it is received. Unfortunately, the software that we use does not have a feature that issues reminders to our customers when their first 12 months is coming to an end. It is a feature we ... read more
They have rid my yard of ground bees (those bites hurt), eliminated all wasp nests and stopped the ants from coming into the house. The techs are professional and prompt. I would highly recommend them.
Business response:
Thanks Jeff. We appreciate the positive feedback. Let us know if there is anything else we can do for you to help keep you pest free!
I would like to highly recommend Colten P******* of MasterGuard Pest Control. Colten was courteous, prompt, knowledgeable and did a great job!
Frequently asked questions about MasterGuard Pest Control Inc.
How is MasterGuard Pest Control Inc. rated?
MasterGuard Pest Control Inc. has a 3 star rating with 33 reviews.
When is MasterGuard Pest Control Inc. open?
MasterGuard Pest Control Inc. is closed now. It will open at 8:00 a.m.
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