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Massage Envy - Greatwood

4.3

About this business

Location details

19760 Southwest Fwy, Sugar Land, TX, 77479, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 10:00 p.m.
Tue8:00 a.m. to 10:00 p.m.
Wed8:00 a.m. to 10:00 p.m.
Thu8:00 a.m. to 10:00 p.m.
Fri8:00 a.m. to 10:00 p.m.
Sat8:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
4.3325 reviews
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Angela Simmons's profile image
Angela Simmons 
9 years ago

I would not recommend this location. My husband surprised me with a couples massage 3 months ago and they double charged us. We have sent proof of our bank statements, emailed. left many of messages for the manager, and many of phone calls and this has yet to be resolved. I want my $54 back. 

Pleachette Barnes's profile image
Pleachette Barnes 
9 years ago

I only go to Mark when I go. He knows every tension that I have n works them out I swear if I could I'll go everyday lol.... the staff is very nice n sweet love Massage Envy 

Michele Harman Lamm's profile image
Michele Harman Lamm 
10 years ago

Never had to give a credit card as security to hold my appointment. Have a gift card that they will not refund. . $ 50.00 wasted. After reading all the bad reviews, glad I did not make an appointment. 

Stephanie Gracie Howard's profile image
Stephanie Gracie Howard 
10 years ago

Such a great staff and the Sarah is great I have such a great time every time I come here 

Ana Martinez's profile image
Ana Martinez 
10 years ago
Olivia Holmes's profile image
Olivia Holmes 
10 years ago

Have three kids and it's hard to get time,to getaway.Once we got there,after sitting 20 minutes in,The Tranquility.Was called to back,and found out wasn't actually booked. 

Jackie Leung's profile image
Jackie Leung 
10 years ago

I've been dealing 2 different locations because they refer me back to the location that I originally signed up. This is very frustrating, there's no structure & absolutely no customer relations, they have no intention to have any customer retentions as well. Since it's a franchise, there's no corporate office to go to. HORRIBLE company! 

Sandi Eich Lucas's profile image
Sandi Eich Lucas 
10 years ago

Very unhappy with this location. Charged my credit card for over a year and then just kept the $$ over $600!! Since my card changed, they put my account in "default" even though I hadn't been in! Wow, beware the "fine print". They offered NOTHING in return. BEWARE of signing anything with these people. 

Angi Startt's profile image
Angi Startt 
10 years ago

Massage was ok. However left my jacket in the bathroom on the hook accidentally returned to get it less than 2 hours after and it was gone. All staff said they didn't see it so it must have been another client. Beware. There are thieves that go here 

Frequently asked questions about Massage Envy - Greatwood

How is Massage Envy - Greatwood rated?

Massage Envy - Greatwood has a 4.3 star rating with 325 reviews. 

When is Massage Envy - Greatwood open?

Massage Envy - Greatwood is open now. It will close at 6:00 p.m. 

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