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Massage Envy
- Medical Spas
- Rochester, NY
About this business
Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Keep your body working with Massage Envy. Schedule an appointment today!
Location details
3400 Monroe Ave, Rochester, NY, 14618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Therapist I've had three outstanding massages at Massage Envy in Pittsford. Relaxing, comfortable environment. Therapists were personable and very attentive to my requests. Lots of smiling faces with customers and employees.
Great estheticians but typical corporate philosophy. Make it easy to enroll, but a pain to cancel. When I wanted to cancel because of COVID-19 as they were not offering facial services, they said my membership fee was overdue. I couldn’t understand why they expect my fees if they aren’t fully open. They said I can put my membership fee for massage and if I didn’t pay I will lose all credit accrued. I don’t want a massage! It’s like a restaurant charging me for food I don’t want to eat because what they have isn’t available. ... read more
Business response:
Hello Kinnari, on behalf of Massage Envy Franchising thank you for expressing your concerns and bringing this to our attention. Please reach out through the online portal at http://bit.ly/2mQKBpW so this can be addressed.
Worst customer service imaginable!
Business response:
Hi Dan - thank you for letting us know about your experience at Massage Envy - Pittsford franchised location. We encourage you to reach out to the franchised location through the online portal at http://bit.ly/2mQKBpW to express your concerns and allow them to help address this issue.
They talk you into a membership then appointments are so hard to book. I tried several masseuses here and have only enjoyed one. One lady left my back hurting by the time I left, another guy was just unfriendly, another time she rushed me and only spent 45 minutes on my massage. Trying to get in touch with the manager is always the run around. I finally was able to cancel my membership. That process was way harder than signing up I tell ya. I’m about customer service and for me this business needs to reevaluate the entire es... read more
Made an appointment one month in advance for a massage. They called me less than 12 hours before my massage to cancel. They said they had no other availability that day. Next time I’ll definitely choose a more reputable place that honors their clients appointments.
RecommendedFull body massages was and my first time was amazing
The constant cancellations then you rebook an appointment and they cancel that too
Dont go to the one in Webster, they like to cancel appoinments but not accomodate tye customer. Two montys in a row my appoinmtment gets canceled because once again a therapist left. Tracy and Alphonso are rude they expect the customers to accomodate them insyead of them accomodating the customer. Tyey refuse to cancel my husband and my contract and tyey refuse to refund us $240.00. I was told by Tracy why should they be accomodating to us when we wont be to them. BBB has been notified and so has a lawyer. They are thieves a... read more
Frequently asked questions about Massage Envy
How is Massage Envy rated?
Massage Envy has a 4.3 star rating with 365 reviews.
When is Massage Envy open?
Massage Envy is closed now. It will open at 9:00 a.m.
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