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Maserati North America, Inc.
- Used Car Dealers
- Englewood Cliffs, NJ
About this business
Engwd Ci
Location details
270 Sylvan Ave, Englewood Cliffs, NJ, 07632, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an extremely disappointing experience with Maserati North America. On May 30th, I communicated with a representative named Thomas about the replacement of my Maserati Quattroporte SQ4 dashboard, which took over a year to complete. This level of service is utterly unacceptable, particularly for a vehicle that costs over $140K. Thomas's tone and demeanor were unprofessional, rude, and disrespectful. His use of sarcasm regarding the lengthy wait times for Maserati parts was inappropriate and uncalled for. Furthermore, he ... read more
You pay over 100k for vehicles that constantly have issues and corporate does not stand behind their product. DONT BUY A MASERATI is my best advice.
Update to owners response: Thank you for your response, but I must point out that I have already called the number you provided multiple times and sent several emails to the address listed, all of which have been ignored. If you'd like, I can upload these emails here for the public to see. If Maserati truly takes customer concerns as seriously as you claim and is committed to resolving them, I kindly ask that you review the emails I sent to the address you provided. In these emails, which I sent prior to taking my vehicle to... read more
Unprofessional and crappy product. Rep had an attitude and hung up on me when I was explaining to her the crappy dashboard material that they are putting in these cars. My car is 2k miles out of warranty and they won't replace the shrinking leather on the dashboard. This is an ongoing common issue with their vehicles and they still put this cheap leather in these supposedly nicer vehicles. Mercedes would NEVER! Then get a quote and they are saying the entire dash has to be replaced because of the leather shrinking. So they w... read more
Frequently asked questions about Maserati North America, Inc.
How is Maserati North America, Inc. rated?
Maserati North America, Inc. has a 2.1 star rating with 75 reviews.
When is Maserati North America, Inc. open?
Maserati North America, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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