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5417 S MoPac Expy, Austin, TX 78749, Austin, TX, 78749, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Long story short, this complex completely fails at basic customer service, communication between their staff and residents, and maintaining a safe living environment. They show absolutely no care for their residents once the lease is signed. I’ve never had this bad of an experience with an apartment complex before, not worth the money.
I lived at the Marquis for a year and it was a really nice apartment complex. Our apartment was extremely spacious and reasonably priced. The location made it very convenient for running errands while still being accessible to downtown. Management, and specifically James and Lindsey have been extremely helpful. Even a few months after I moved out they went out of their way to promptly forward a large package that had been sent there in error. I recommend this property/apartment complex.
Maintenance requests are handled very well - my AC has gone down twice, and each time I've had someone show up in less than an hour!
My first year living here was a terrible experience. I initially moved into Phase 1, where the floors were paper-thin and I could hear every sound from the upstairs neighbors. After six months, I transferred to Phase 2, only to deal with a severe cockroach infestation. While management sent exterminators to spray, they failed to seal the open gap under the dishwasher where the pests were coming from. Do not waste your money here
Marquis at Barton Trails has a 4.3 star rating with 211 reviews.
Marquis at Barton Trails is closed now. It will open tomorrow at 10:00 a.m.
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